Allied Van Lines

Great customer service. All my items arrived in good shape. Would recommend to anyone looking for a long distance move.

I used Allied-Richmond Hill for a cross country move from Georgia to Arizona. I was so impressed with the level of customer service I received from every member of the Allied team who helped me with my move! David and Demetrice were so helpful with the estimate and answering all my questions about what to expect during the move (and believe me I had a LOT of questions). Demetrice in particular was very patient and professional and always available by phone and email in the lead up to the load day. Jesus was the main mover that was there for the load and unload. He was also very professional and friendly. THEN both during and after the move, Demetrice reached out to check in to see if there were any new questions or issues! WOW wow wow. I am so glad I was able to use Allied-Richmond Hill and highly recommend them!

The WORST moving experience we’ve ever had - we’ve moved 10+ (to include international) and this has been hands down the worst company.

From the initial move, the movers showed up and dropped a dresser down our entire set of hardwood stairs damaging the walls and floor. This significantly delayed the moving process as they had to stop what they were doing and repair all the damage caused. The moving crew disassembled furniture and did not create a “parts box” which is standard first step in any move. Instead they would take something apart and leave the screws on the floor or just hand the screws to my husband to figure out.

The movers SNAPPED in half our king bed frame sideboard - absolutely no idea what they were thinking. Then wrapped the broken items together.

We paid for TV cartons, mattress pads — no cartons were not used and our daughter’s crib mattress was completely ruined not being wrapped.

Our quote was higher than our actual move weight as we sold a significant amount of items ahead. After the damage to the TVs and mattress, Allied could not tell me exactly/prove that the protection items were refunded….

Finally, we paid for additional insurance as we were moving out of state - they outsource their claims department to a third party which has denied our claims for items ALLIED PACKED AND BROKE!

I’ve never been so disappointed for the amount of money spent and lack of customer service.

Do not recommend - you’re better off with renting PODS!!

Zero stars for Allied Richmond Hill. This is my first ever review less than 4 stars, I always believe in giving the benefit of doubt to the business. Businesses have struggled with so much- this moving experience was the worst. The movers broke half of our belongings from packing the truck with everything fragile on the bottom. In the end, we found that the crew that RH Allied used weren’t even movers, thus the issue. They arrived significantly later than the arrival window. Communication from the company and moving crew was awful. For delivery, the crew was different and very nice. Unfortunately the crew that loaded had done the damage. I would recommend to move by yourself versus using this company.