Allied Van Lines

This was a terrible experience! Do not recommend at at! The first phone call for the quote was extremely pushy, but the price was lower than others so I took it. Then 2 DAYS before the pick up date they called to get final inventory. And my price more than doubled. They asked for specifics of items on my first call and said the list more than doubled and therefore so did my price. So unless you know every specific item you will be putting on the truck at time of booking, DO NOT CALL THIS COMPANY or you will get screwed. I was put in a bind because it was only 2 days away and had already paid 1/3 of the price already. All the people were rude and pushy. Overall terrible experience other than the 3rd company movers who did all the actual work. They were great

DO NOT USE THIS COMPANY. SAVE YOURSELF THE ANXIETY, MONEY, AND TIME. This is what has happened:

Let me first speak about the salesman who I initially spoke to….Tyler. He made me feel so comfortable about the fact that he would the point of contact for the entire process of my move. He had given me a number to text or call (said it was his) and when I had a question days after I had paid for this move, crickets. I still haven’t spoken to a “Tyler.” Secondly, when the company they had outsourced to do my move showed up, they crashed into the property I lived in. The property manager there called the police and fire departments. A report was made and the driver at first did not assume responsibility and said it was another employee who was no longer on scene. Once the property manager said that it would be considered a hit and run, he spoke with his “boss” and assumed responsibility.

Everything was loaded on the truck. I had so much anxiety at this time already. I was fleeing from a bad situation and moving several states away, as it was, and I didn’t need this to happen as well. But let’s assume, accidents happen, right?

Now. I called the moving company Ciao Bella who told me that my belongings would be at my new residence between March 3-5th because I had asked if they had a better window of when I would receive them. It’s now March 5th. I called SAFE SHIP two days ago and had been calling continually wanting updates. They said they would look into it. And I mean I have called SEVERAL times. NOT ONE CALL BACK. ZERO. This is the customer service number I was calling too, since good ol’ Tyler was never to be found. They outsourced my moving to Ciao Bella Moving Company who has created a mess for me now.

Look, I have moved by myself with two dogs to an unfamiliar place where I don’t know anybody. I still keep calling SAFE SHIP. They put me on hold and contacted Ciao Bella. Guess where my stuff is? STILL IN CALIFORNIA IN A WAREHOUSE!!!!!!!!!!! It hasn’t even moved from the state I was leaving from yet!!!!! What happened to the March 3-5th arrival date?? So, I’m sitting here and don’t get call backs from Ciao Bella or SAFE SHIP at all!! None!!

DO NOT USE THIS COMPANY. Go with another moving company that is professional, which I thought I was getting with SAFE SHIP, since Tyler was oh-so-good at his sales moves…urging me not to rent a U-Haul and go that route.

My anxiety is through the roof. My stuff is still in California in a warehouse, I’m told. I’m here with zero clothes or anything else. This was the worst move I could’ve made on my part. Lesson learned.

I sure hope you guys take this to heart. But if you don’t….good luck.

Do NOT use this company. They use shady business practices like quoting a low number that they have no intention of honoring. We attempted to use this company for our January move. They quoted 22k for full service and after a rude hang up by them and a call back, they said 10k. Still high as our previous move that was the same distances was only about 3k but understandable since that was 10 years ago. We went over things. Told them there was going to be a lot of boxes along with itemized furniture. They said they'd talk about the boxes later and theyd get us a big truck. We gave them a 4.5k deposit. Come to the week of the move, they call to recap inventory and we give them a specific box count. Our price is now 22k again. Surprise! They're demanding another 6k deposit immediately. We say no and cancel the move and call the cc company to dispute the charges. We are now in a constant back and forth between them, the credit card company, the consumer financial protection bureau, and the BBB and will most likely have to seek legal action. Do NOT use this company. Look for a local moving company that does what you're looking for and avoid these con artists.

WARNING ⚠️ There’s a reason they don’t take credit card - people would dispute all charges !

They are glad to take your sale and your money at first / but good luck reaching them for service after the sale

The movers showed up at night and were clearly in a hurry to get in and get out .

They broke my stairs / scuffed up my walls

They also said “ we do accept tips” ?

When my furniture arrived to the new destination, nearly all my furniture was cracked , dirty , or had missing parts

I hope I get some money back for the $2000 marble table that is completely cracked

Do not use this company! False advertising.
Use an establish national moving company that doesn't broker your move to the cheapest bidder
$7000 more than the estimate
100 items damaged -many beyond repair

There is no reason to hire a brokerage company (Safe Ship) that just charges you a large fee and then finds the cheapest, most incompetent company to move your belongings , doesn't have to come close to abiding by the estimate , and offers no assistance when everything goes wrong.
There is no reason to use a brokerage company when you can use a well-known carrier like American, Mayflower or Allied and avoid the brokerage fee. The original estimates were similar but there was no protection on moving day from Safe Ship. In the end, it cost twice the amount and there were 100 items damaged. National companies actually have people who know how to pack and move your belongings and they have legitimate insurance companies that will pay for the few damages that may occur. We were offered less than $300 for 100 damaged items since they considered items still usable if they weren't completely crushed or lost. Safe ship sent Perfectly Fast Moving ( PFM) that was completely incompetent in every way from packing ( not marking any boxes, packing heavy items on top of fragile items, not emptying drawers, not wrapping fragile items), to moving in inappropriate vehicles ( a U-haul and 2 pick-ups), to storage with damage in the unit, to damaging our house at delivery. We contacted safe ship and complained that (PFM) had failed and charged us $7000 more than the estimate. Although safe ship advertise that they work closely with their partners they then claimed that they were not responsible for the 'omissions or commissions' of their partners. When informed that perfectly fast-moving did not use a legitimate insurance company, they stated they were not in control of what insurance companies were used even though over and over they advertised how closely they vet their partners. After communicating with safe ship for several months, they then reported that they did not partner with PFM anymore. Interestingly, a recent reviewer stated that PFM moved their belongings after safe shape told us they didn't partner with PFM anymore. How did Safe Ship deserve to receive a brokerage fee when nothing was close to what they advertised?

If you are unfortunate enough to have used safe ship, contact your credit card immediately and reverse the charges since they use false advertising (they do not vet their partners, they do not provide a stress-free move and they don't even come close to abiding by their estimate as evidence by multiple reviewers on this site). Make sure to verify with your credit card company that this is not a moving company but a brokerage company so they do not directly move your belongings.

Contact the Better Business Bureau.
Contact the attorney general or secretary of state of Florida to report business fraud .
Report on other sites to prevent others from having their belongings lost or destroyed at double the cost.