Allied Van Lines

Excellent experience! They were all very nice and professional. They all made sure I had what I needed and things were done how I wanted. Excellent customer service I would recommend to anyone!

Excellent experience! They were all very nice and professional. They all made sure I had what I needed and things were done how I wanted. Excellent customer service I would recommend to anyone!

I had a horrible experience with Allied Van Lines and Federal Companies. Before getting into the negative experience I had, I want to recognize the positive aspects of my awful moving experience. Thank you to the Chicago crew that picked-up my things, thank you to the Allied driver Arnold that delivered my things and was communicative, and thank you to the crew from Hidalgo Movers that unloaded my things.

It took three weeks for my things to get from Chicago to the Denver Metro Area. With how long it took, one would have thought I was moving from abroad. My things were finally delivered nine days after Federal Companies’ estimated delivery period window. Allied Van Lines and Federal Companies consistently blamed this long delay on the holidays. The representative from Allied Van Lines / Federal Companies that put together my estimate in the fall assured me there was availability during the end of the year and the holidays would not be a problem. I would have never booked a move during the holidays had I been truthfully informed about the potential impact the holidays could have on receiving my things. I would have scheduled the move in advance of the holidays or in the new year.

I was assigned a Relocation Coordinator from Federal Companies upon signing the estimate contract document. Once I had paid for the move and the Chicago crew picked-up my things, the Relocation Coordinator stopped answering my outreach asking about delivery updates. I was finally able to get a response from a Federal Companies managerial level person about the status of my delivery. The poor customer service from Federal Companies continued when I had to be the one to reach out and ask for updates on my delivery from the managerial level person. Federal Companies should be providing the customer with regular updates, not the customer having to innate getting an update on the status of the delivery. The unresponsive Relocation Coordinator from Federal Companies finally responded to my outreach well over two weeks later with the canned response email thanking me for using Allied Van Lines / Federal Companies for my move.

My move was not a priority for Allied Van Lines and Federal Companies. I had to pay in full for the move in advance of pick-up, they already had my money so there was no motivation to prioritize my move. I also feel that in being a smaller two-bedroom move, the priority customers are the larger moves. This should not be the case, I too am a paying customer, and paid almost $5,000 for my move. With my delivery being nine days after the estimated delivery period window, I am eligible to make a claim for $100/day via Allied Van Lines. Given the horrible experience, I am sure it will be a long and difficult process to recover those funds from Allied Van Lines.

The Allied Van Lines and Federal Companies employees on the ground actually doing the work; loading and unloading and drivers provided great service. The office / business side of Allied Van Lines and Federal Companies; the representative that put together my estimate, the Relocation Coordinator, and the managerial level person from Federal Companies provided horrible customer service.

I would never recommend anyone to use Allied Van Lines, Federal Companies, or any of their affiliates.

I had a horrible experience with Allied Van Lines and Federal Companies. Before getting into the negative experience I had, I want to recognize the positive aspects of my awful moving experience. Thank you to the Chicago crew that picked-up my things, thank you to the Allied driver Arnold that delivered my things and was communicative, and thank you to the crew from Hidalgo Movers that unloaded my things.

It took three weeks for my things to get from Chicago to the Denver Metro Area. With how long it took, one would have thought I was moving from abroad. My things were finally delivered nine days after Federal Companies’ estimated delivery period window. Allied Van Lines and Federal Companies consistently blamed this long delay on the holidays. The representative from Allied Van Lines / Federal Companies that put together my estimate in the fall assured me there was availability during the end of the year and the holidays would not be a problem. I would have never booked a move during the holidays had I been truthfully informed about the potential impact the holidays could have on receiving my things. I would have scheduled the move in advance of the holidays or in the new year.

I was assigned a Relocation Coordinator from Federal Companies upon signing the estimate contract document. Once I had paid for the move and the Chicago crew picked-up my things, the Relocation Coordinator stopped answering my outreach asking about delivery updates. I was finally able to get a response from a Federal Companies managerial level person about the status of my delivery. The poor customer service from Federal Companies continued when I had to be the one to reach out and ask for updates on my delivery from the managerial level person. Federal Companies should be providing the customer with regular updates, not the customer having to innate getting an update on the status of the delivery. The unresponsive Relocation Coordinator from Federal Companies finally responded to my outreach well over two weeks later with the canned response email thanking me for using Allied Van Lines / Federal Companies for my move.

My move was not a priority for Allied Van Lines and Federal Companies. I had to pay in full for the move in advance of pick-up, they already had my money so there was no motivation to prioritize my move. I also feel that in being a smaller two-bedroom move, the priority customers are the larger moves. This should not be the case, I too am a paying customer, and paid almost $5,000 for my move. With my delivery being nine days after the estimated delivery period window, I am eligible to make a claim for $100/day via Allied Van Lines. Given the horrible experience, I am sure it will be a long and difficult process to recover those funds from Allied Van Lines.

The Allied Van Lines and Federal Companies employees on the ground actually doing the work; loading and unloading and drivers provided great service. The office / business side of Allied Van Lines and Federal Companies; the representative that put together my estimate, the Relocation Coordinator, and the managerial level person from Federal Companies provided horrible customer service.

I would never recommend anyone to use Allied Van Lines, Federal Companies, or any of their affiliates.