Allied Van Lines

We were quick to have Chris come to give us a quote. It was the best quote so we scheduled the move, well in advance and were given a move coordinator, Shelby. The day of the move we waited and waited for the truck. No response from coordinator despite leaving email and voicemails.
Finally a call from the manager apologizing and wanting to postpone a day as they were already on a job. That wasn't possible so we were told, we'll have a crew together and be there by noon. They finally arrived after 1 pm. Truck was loaded extremely fast with a very large crew who informed me, our move was forgotten. 2 days later I finally received a response from the coordinator. She was out with a sick child. My thoughts, no back up for such occurrence? Moving cross country (1100 miles) is not cheap and pre scheduled for a reason.
On the other end, we were given a delivery window of 8 days. More actually because they picked up on 2/26, giving 3 days before the window began. After the 6th day of the window and no call about our shipment arrival, I contacted Shelby, again no response. I contacted Chris who responded quickly and said he would reach out to Shelby. The next day I emailed again with some anger. I was finally told the shipment was waiting for a driver. For 9 days, our shipment sat in the warehouse an hour from where it was picked up!!
4 days later we finally received the shipment. Boxes crushed, torn, upside down. Items smashed, pummeled, broken. Dusty and dirty like it sat outside. We paid for the insurance but haven't filed a claim yet. We didn't take pictures of the broken items because we threw out the glass shards and glass dust out of safety and never imagined there'd be so many items. With the way everything went with the company, we hold no confidence of recouping anything any ways.
This is not the first long distance move we've made, but it certainly was the first with Allied, the last and the worst ever.

We were quick to have Chris come to give us a quote. It was the best quote so we scheduled the move, well in advance and were given a move coordinator, Shelby. The day of the move we waited and waited for the truck. No response from coordinator despite leaving email and voicemails.
Finally a call from the manager apologizing and wanting to postpone a day as they were already on a job. That wasn't possible so we were told, we'll have a crew together and be there by noon. They finally arrived after 1 pm. Truck was loaded extremely fast with a very large crew who informed me, our move was forgotten. 2 days later I finally received a response from the coordinator. She was out with a sick child. My thoughts, no back up for such occurrence? Moving cross country (1100 miles) is not cheap and pre scheduled for a reason.
On the other end, we were given a delivery window of 8 days. More actually because they picked up on 2/26, giving 3 days before the window began. After the 6th day of the window and no call about our shipment arrival, I contacted Shelby, again no response. I contacted Chris who responded quickly and said he would reach out to Shelby. The next day I emailed again with some anger. I was finally told the shipment was waiting for a driver. For 9 days, our shipment sat in the warehouse an hour from where it was picked up!!
4 days later we finally received the shipment. Boxes crushed, torn, upside down. Items smashed, pummeled, broken. Dusty and dirty like it sat outside. We paid for the insurance but haven't filed a claim yet. We didn't take pictures of the broken items because we threw out the glass shards and glass dust out of safety and never imagined there'd be so many items. With the way everything went with the company, we hold no confidence of recouping anything any ways.
This is not the first long distance move we've made, but it certainly was the first with Allied, the last and the worst ever.

Delayed delivery, Broken bed leg, torn couch fabric, multiple scratches on the furniture, loss of screws of furniture , didn’t assemble the furniture although they de assemble on the other side. If you are gonna spend so much money for moving then go for some reliable company. These people are not professionals.