American Movers and Storage LLC

Not only did they damage or destroy a 1/3 of our belongings, they raised the cost by 2,000 dollars after loading the truck. I reported them for fraud and documented everything. Sell all of you possessions rather than moving across country with this company!!!

DO NOT USE!!!! VERY UNPROFESSIONAL AND I TRULY BELIEVE THIS COMPANY IS A SCAM!!! THEY TOOK MY $600+ DEPOSIT AND DID NOT PROVIDE ANY MOVING SERVICES. THEN CHARGED MY CARD AGAIN FOR $600+. I WAS FURIOUS AND AFTER FIGHTING WITH THEM FOR DAYS AND CALLS AFTER CALLS THEY FINALLY REIMBURSED MY MONEY!!! STAY AWAY FROM THEM. I CAN'T BELIEVE A COMPANY LIKE THIS IS IN BUSINESS. I WILL BE NOTIFYING BBB SO NO ONE ELSE HAS TO GO THROUGH WHAT I DID.

WARNING! This is a bogus company. Do NOT use them!

We hired this moving company back in February of 2019. We had set a great price and felt confident in our agreement. Fast forward to months to when we were supposed to be picked up. We called 3 days before pickup and informed them that we had more than we had agreed upon and a new price was given a little more than doubling our cost. Now, we did have a lot more than originally thought so we agreed on 82 pieces getting picked up and everything was good. The original 'deposit' was paid and we paid an additional 'deposit' for the additional cost. (Up to 2500 at this point out of 5200 that was agreed)The movers were supposed to be there Thursday. Thursday came. No one showed or called. Friday came. No one showed or called. We started calling and were given multiple excuses as to why they weren't there yet and the time kept changing but we were assured they were on the way. Midnight Friday comes and still nothing. We called 42 times back to back till finally someone answered. We were told it would be Saturday morning. Saturday morning come.. afternoon comes nothing. We start calling again. We get told that the movers are filling the truck and will be there soon. The 2 boys that show up from a different moving company (sparks) in a 24 foot pensky rental truck that's about a quarter of the truck filled already have no idea how to use the lift gate. Scratch up the driveway of the rental property we are moving from. Ask us to buy them dinner because they are hungry. The proceed to tell us they need gas money because their company credit cards dont work. So we give them $400 cash and a check for $1,700 (up to $4,600) to pick up and go. On the paperwork they write our grand total of $5285 and note or cash/check payment. We sign and give them a date for delivery. We get a call 4 days before our delivery is scheduled and are told we owe $3177 and they will be there the next day. We inform them we will not have possession of the new house for 4 more days and it should say that on the forms we signed and also, where is this $3177 additional cost coming from? We got mixed answers of it was use of the truck, it was our booking fee, fuel cost, a broker's fee. Just a bunch of lies. The mover tells us he will talk to the office and get it straightened out. The next phone call we get is a week later informing us that we now have to pay $4,777 because they had to reschedule $1000, and a $600 shuttle service? We call. Get the redelivery fee waived but the shuttle service would still apply because they have to move our stuff into a smaller truck to deliver. We call and call and call. We get nowhere. It's been over a month and the most we have gotten is an offer to refund $500 to us. They altered the form we signed after they picked up. They lie to us daily. We still do not have our belongings in our home and now they are threatening to auction off our belongings. We have contacted the police and lawyers. DO NOT USE THIS COMPANY FOR ANY REASON! YOU WILL NOT SAVE YOURSELF MONEY! You will just feel helpless as they scam you for every penny you have!

Called the company was given quote of 5k for move from San Diego to Utah. They called back a few days before the move and claimed it would be more. So at this point they have 3100 of mine. Driver shows up at 8:30pm, Ivan said would no fit in truck (Russian accent) and wanted to charge me additional 4000. Told him to leave, and rented a truck myself. Same size. Only 3/4 full after we loaded. Was told no refunds. Avoid at all costs. Rent a truck, hire laborers it'll be half the price. These guys were crooks. Notice how there is nothing in between 1 star and 5 stars. I'll give you one guess who is leaving the 5 star reviews. They claim not to be brokers but they are 100%.