American Movers and Storage LLC

All the 5 star reviews are from staff to boost their ratings...... Buyer beware.... Moving from Florida to Texas they were 3 days late and had promises as to why they were late, truck broke down did not read invoice to what kind of truck we needed. They used Penske rentals.

This is a WARNING!!! Stay away from these scammers. They are a third party moving company. What does that mean?? Well, that means you make a contract with them, pay them money up front, then on moving day ( if they show up) another company (if you can call them that) show up. Do they show up with uniforms and trucks bearing their logo? Oh no they do not. A truck from Enterprise rentals shows up. Are they from American movers? Of course not. Though I was promised that they had their own trucks and men. The salesman Peter Nelson was very kind as he lied to me about everything. Also when they come to your house the second company charges you more money! It ended up costing 9,500.00 dollars to move 300 miles!
Now when my furniture arrived EVERY piece was scratched or damaged or broken. My couch is the only piece of furniture that was not damaged. I was assured any damage would be taken care of. It has been a month since sending pictures of damaged items with no response as to how they will handle the situation. So this is fair WARNING. Find a reputable mover it will save you in the long run.

STAY AWAY !!! SCAMMERS!!! They lie about their status as brokers, they provide no customer, never call you back and don't care if your stuck without anything but the shirt on your back.

I contacted American Movers and Storage for my out of state move to Arizona. After shopping around they had the best competitive price and after thinking I was confirming all the items I needed to ensure a safe and successful move I found out the hard way that they lied from the start. The movers that came to physically move my items were not from American movers but instead from a 3rd party vendor as I found out American movers were actually brokers in addition I was told that when my items were picked up they would be moved out of state immediately that was a lie as well as they sat in a warehouse in Illinois for over 2 weeks before getting moved out. The price changed and what I was promised about price adjusting based on weight didn't happen.. another lie. I sat in Arizona with my 3 small kids with no clothes, beds, towels NOTHING for over 2 weeks just praying I would get something soon. My stuff finally got to Arizona with boxes missing and I have been trying to get someone to help me with that. I either get voicemail or get some guy telling me he'll call me back and they never do. Stay away from reps Jack ( supervisor) Joseph and Richard ( owner) to name a few. They all lied and it came from the top!! DO NOT USE THIS COMPANY...

Made a deposit to this company. Many promises of no outside companies. Its just a few guys and their own truck. An unmarked truck shows up at our house, 2 days AFTER our original scheduled day, and hours later than they said. These guys have no id. They told us we arent going to pack us, like we paid for. We can't get ahold of any one. So we send the random truck away. We got a uhual instead. As my husband is picking it up, this company finally gets ahold of us. They have no idea why their guys weren't there. And they want to get us someone else out there. We're already days behind schedule so no way are we waiting. Now they won't refund us anything!!!! DO NOT USE THIS COMPANY!!!!!!!!!!! If I could give no stars I would. Beware of this scammy place!

UPDATE-2 months have gone by and the company has still not responded to me with a resolution for the terrible service OR my lost items. The good reviews are nice, but it's easy when things go according to plan. A good company/business is identified when their operation does not go according to plan and they own the situation and do what is necessary to make it right for their customer. This is as terrible business. Their reviews on the website I believe are fake since I cannot even locate their FaceBook page they mention. Don't make the same mistake I made.
I have reported their business practices to the BBB, and here is the response I received from the BBB. Look them up on the BBB before considering them, and you will see additional reports the same as mine.
'The Better Business Bureau has made several attempts to contact the business regarding the complaint. We regret to inform that we have not received a response from the company.
The BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.'

DO NOT USE THIS COMPANY! Did not stick to the guaranteed schedule for pick up and delivery. Uses third parties to complete moves when they guarantee it is all done through them only. Showed up 3 hours late for pick up with one man and his 15 year old step son to do the job. they loaded my belongings into a budget rental truck. Did not deliver next day as guaranteed. Arrived 3 days later at 2am to deliver belongings at apartment complex where people are sleeping, and there is a strict quiet hour rule. Mover came alone, and didn't have anyone to help him with the job which definitely required minimum of two movers, so me as the consumer had to help unload and move all my own belongings in the middle of the night. I am 30 years old, 115 lbs, I live alone and I am recovering from a shoulder injury. I am not a professional mover that's why I hired a moving company. From 2am until 5:30am I moved everything I own into my new 4th floor apartment with a man that does not even work for American Movers and Storage. I have been calling and requesting a resolution to this terrible situation, and have received 0 follow up or call backs. They also misplaced two of my lamps and have provided no follow up on my missing items. They moved my stuff from one Budget truck to another truck sometime during the 72+ hours my belongings were missing and the entire company was unreachable. Their after hours phone lines for assistance are automated and hang up on you, and the email address on their website comes back undeliverable. My belongings were trashed and damaged. Jeff Woodford is the Sr. logistics Coordinator that sold me a service they could not follow through with. Kate is the manager who does not follow up, and can not provide resolution. Michael is the 'boss' who cursed me out and told me they don't work on my time, and I will have to make myself available when they are able to deliver my items. After being guaranteed a delivery on Tuesday 3/5 at 6pm by Kate, which is 48 hours after guaranteed and scheduled delivery time and date, my belongings arrived at 2am Wednesday 3/6. No empathy and no care that they messed up. No attempts to make anything right. YOU SHOWED UP AT 2AM WITH ONE PERSON!