American Movers and Storage LLC

I was very satisfied with the excellent customer service and kindness I received from amercian movers. At first I was very hesitant of choosing this company because I seen a complaint below but I just finished my move and I’m finally in California .. One of my end tables got scratched the owner called me back and gave me $75 and I went and bought a new one I was really appreciate of of that so nothing goes perfect but they did everything they said they were going to do.

Please do not use this company under any circumstance especially a long distance move. My mother used them to move some stuff from my grandfathers estate over 9 hours away. At first everything seemed fine and then when the movers showed up they tried to charge an extra $400. After calling customer service we did not have to pay that. We used their 30 day free storage and called a week before it was up. We were told they would call back in 7 to 14 days to schedule a delivery. As I’m writing this now I’m having to rush to get a money order to pay while my mother is out of town working. They sent her a text this morning saying delivery was today all of a sudden. We are not prepared to fully take this delivery but now we will have to since we are being threatened an additional charge of $500 to schedule a delivery on another day. The after hours customer service isn’t picking up. Just don’t waste your time or money. This is ridiculous. Update: they broke the wooden hand carved antique mirror from my grandparents home and broke the tv stand and also lost the bottom to it. The leg of my hope chest is broken, the handle on my end table is destroyed. I’m surprised the other pieces made in in one piece.

Do NOT use this company. I was misled by the great reviews listed here. After a thorough inventory, I was quoted a reasonable price. The day of the move, brokered movers turned up. They immediately required an extra $400 as a bulky item fee for our larger items. I called the AM&S customer service agent, Kate, who assured me that the fee would be reimbursed as it was not listed on my initial paperwork. Then, once all of our stuff was loaded, the movers informed us that we were likely to be over the estimated weight by 7,000 pounds and that we would have to pay ~$4,000 in addition for them to unload our belongings. I called the 24/7 customer service number, but nope--no one was available and the message said to call back during regular business hours. We were moving out of state, it was late Saturday night, and we were left to come up with several thousand dollars to ensure we would be able to get our belongings back on Sunday morning. The movers insisted we meet them early the next morning so they could unload, rather than the originally agreed upon day later that week (which we were depending on to properly clean the house we were closing out and to drive up to our new house in a different state). When we met them at the house, they insisted on payment before they would unload anything. Once they had the money, they didn't take care with most of our belongings. Almost every large piece of furniture was scratched and dinged. The hardwood floors of the house were scratched, and most of the door frames were damaged. Nearly every box was stacked upside down, despite having a clear label of the correct orientation. Once they left, we discovered they took our toolbox with them. They mailed it back, but it arrived cracked. After multiple emails and phone calls to the company, I have yet to receive the $400 reimbursement for the erroneous bulky item fee, nor have I heard a single explanation as to why our inventory weighed nearly double what they estimated. This company quotes you a nice number compared to other companies, but in the end, you end up paying more, with damaged items and more stress than necessary for your troubles. Steer clear.

I booked services to pick up in South Texas, 11th hour vehicle breakdown with no other vehicle in area to cover this obligation that was already secured with $825.00 deposit. No alternative was provided, but I was assured by moving coordinator and a supervisor (Joseph) that my deposit would be returned immediately. One week later and no return of funds, I contacted customer service for resolution. Supervisor was not available at the time of my call which was 11am. I stated I would wait an additional hour and then call on the half hour. As promised, I waited the additional time without a response from Joseph or the customer representative. Upon calling back, I was placed on hold before being told my refund would have to come in the form of a check, but the accountant that has to approve the check will not be in the office until Thursday 21 Feb 2019. Elapsed time from booking to hopeful resolution will be greater than 10 days. I asked to have the check overnighted. Response was tentative. My concern is the customer service representative apparently does not have access to the people necessary for her to be effective in her role. I would not recommend this company to move me from one side of the street to the other. Absolutely no follow up conversation from the moving coordinator and/or Joseph following the aborted pick up on 11 Feb 2019. At what point would any member of this organization realized there was an open account with funds due back to a customer and taken appropriate corrective action? Extremely disappointed. I was able to secure services with A new U-Haul U-Box product for half the price of American Moveds and Storage. Hope this helps in elevating your level of service and customer satisfaction.