American Relocation Services

Staff in Anchorage was friendly and helpful. They have folks to unload and package your goods at the dock there and the office people are nice. However, when I arrived to pick up the shipment at our destination, it was not what I expected at all. Our stuff was crated, and the people at the destination acted perturbed that I had bothered them, then simply sat the 2 giant, sealed wooden crates in the parking lot and told me I could load it myself and that I had to take the crates with me (I had a 15' UHaul and the crate was nowhere near fitting-this would only go on a semi truck, if you have one of those). I had to tear the crate open, load the whole thing while they watched, then take the giant crates apart with a crow bar and load them on top of all my stuff. Didn't help that it was (literally) about 110 degrees outside. So just beware that if you have your stuff shipped in crates by this company, you should plan to bring a semi truck or at least a set of power tools and a small army.

My husband and I received a move from ARS and it was an enjoyable and stress-free process. They showed up on time on 22 February and were ready to go to work. Three gentleman tackled all of our items in about 6 hours, and respectfully cared and packed each item correctly. We had quite a bit of high value items and there was no issue marking and packing them. We were impressed with the amount of time the guys knocked it out in, and we're overall satisfied with ARS and would recommend to anyone. Thank you for taking care of us!

In Jan I had my HHG packed because I was deploying. Every Soldier knows that we do not have a choice in the services that we use unless we want to come out of pocket. Well had I known that the individuals who packed my home would mishandled, mislabeled misplaced my goods I would of not allow them to separate and pack my home. On Jul 8 my HHG came from storage and only one individual had a knife to open boxes and the other two didn't. So I was kind enough to loan the first two knives I had available. When it came down to finding my high value item my Wii was no where to be found according to the paperwork. Which forced them to open all my boxes to only find it in a different box and thrown in like junk. Then when all said was done I was still missing items from my HHG. As the gentlemen were leaving I didn't think to check around or sadly their pockets because little did I know I was being robbed by the movers. I called the company about my experience and what had just occurred and calling consisting because til this day NO ONE has yet to call, apologize, or compensate for their poor staff who just boldly stole from me. By the second week in July I get home after a long week of rain; I go to cut my grass and find one out two knives and WOODEN pegs that are the center support for my bed. In the grass tossed as if there was NO respect for my personal items that were missing and stole from me by their staff.

My suggestion to all military personnel who are forced like myself. Dont lend them nothing to help them out. They will turn around and put it in their pockets. Don't allow them to separate in your home because 'they will treat your stuff as their own'. You might find it toss in a box like trash. I am about to get HHG packed again. I do not plan to be a kind hostest this time around and I'm checking pockets at the door. Bring your own water they will not be drinking mine. Smoke break not on my time.