American Van Lines | Greensboro, NC

I can't even give single star to this mover... Today (1/31/2017), we had a very bad experience with this mover. The same mover did the move for us on 12/5/2015 packing at my Greensboro NC home and 2 delivery locations one in Storage in Greensboro and other delivery location in Cary, NC. The overall weight was 5040 lbs. They charged us $1529 for this transaction. We thought going with same mover will get better customer service, apparently not.
When we called them, they said since we are the repeat customer let's go with the same price like last time and the only difference was 2 pick up location (1 storage and other one from apartment in Cary NC) and move it to the recently bought house in Chapel Hill NC. They agreed when we spoke to them.
Today MBM came to Greensboro storage and picked up the stuff and came to Cary to pick up the stuff in apartment. Before coming here they weigh the stuff in storage pickup and that was 2780 lbs... after they came down to Cary apartment, the whole episode started, now they want $3336, if I don't agree they will NOT pickup from my apartment and I had 2 choices given by the very rude sales guys (we had to call them to sort out things)
1. Going back to Greensboro storage and drop the stuff where they picked up...but I have to pay the labor charges... unfortunately We had to close the storage after pickup as we were moving.
2. Going to Chapel Hill NC and just drop the items that they picked from Greensboro storage and now I had to pay them $1238. No assembling anything...
I had to forcefully choose the 2nd option by the rude Sales person Leslie and other guy from Greensboro NC MBM moving/American Vanlines and ended up paying $1238.

Right now I am sitting in apartment in Cary to figure out how to move my stuff from apartment to Chapel Hill. Tomorrow I have to handover the keys to apartment office...

I trusted this mover hoping better customer service being the repeat customer and what I got was unlimited pain and stress.

PLEASE STAY AWAY FROM THIS MOVER...

I recent move from Greensboro NC to Raleigh NC 4/23/2016. I had used this company before and even recommend them to my daughter when she moved one year ago. I was some what please with the mover in the past, because the mover was complaining about the job. However I over look that and since my daughter was please with her mover I decided to give them another try.
This move I am disappointed. Some of my figurine was not accounted for. They either got damage and destroyed or stolen. All I know is I don't have them. I thought I could trust my movers, however that prove to not be true.
Will I use this company again , no and nor will I recommend them to anyone else.?

I had a very good experience with MBM/American Van line. Would use them again if I need to move.

Every person I spoke to at MBM regarding our move was very customer oriented, courteous, and concerned about us having a great moving experience. The moving crew was fantastic. They all did their best to make sure our property was not damaged when packing, moving, and filling the moving van. They all were friendly, respectful, courteous, hard working, and answered questions without hesitation.
There were no major glitches, except there was a discrepancy regarding the amount of boxes and types to be used once the crew arrived and we showed them what was to be packed for two different delivery locations and one other pickup location, plus additional charges for stairs. Once I contacted the MBM office to resolve the issue, we just had to pay for the extra boxes, which was fair.
Also, the moving crew accidentally ripped our basement stairs awning, but we were able to work out a claim for them to pay for repair/replacement and to work directly with the new owners and the awning company who installed it.
So far only one box did not make it to our temporary living apartment that apparently got put into our storage location by mistake, or it was mislabeled.
Other than those two issues mentioned above, overall the company did a great job from administrative issues to actual pickup and delivery.
I highly recommend this company. It is apparent hey really have customer satisfaction as a goal.
I would like to give a 4.5 rating for the two issues I mentioned but, since that is not possible, I still give a 5.