Apex Moving & Storage Inc

If I could rate zero stars I would ,ese movers arrived at my residence smelling of Marijuana and appearing to be under the influence of some sort of narcotic, as their movements and speech were unreasonably slow and socially unacceptable. After spending hours packing up my things, I was intrigued to find all these additional charges that I was not made aware of during the packing extravaganza that tallied up without them even asking me for my consent in adding these additional products to my bill such as pricing for additional boxes to place my already boxed items into taped together inadequate boxes that I paid at least $15.00 a box for if not more There was another box full of my clothes that had at least half of my wardrobe in it that had to be thrown out because a rat had chewed through the 2 layers of boxes it was placed in and urinated and deficated all over my belongings and proceeded to expire in my winter hat.Another box of my belongings from the second delivery had roaches in it from storage

ZERO STARS! they bullied me into an extra 5k before agreeing to load my belongings. They lost/stole most of our belongings. Our computer, expensive furniture, rugs, etc. They knew I had to be out with my two young girls. They hire day laborers from Craigslist. Permanent footprints and smashe/cracked drawers on my daughters furniture. Worst of all, they loaded a memory box that the big, smelly guy with a Russian accent refused to take back off truck. They lost videos of my girls being born, first lost teeth, haircut, awards report cards. They lost our memories AND stole our computer so no way to get them back. If you call Susan K ( no one provides last name because they are criminals) or Lacey, they will swear at you or hang up on you.

Worst don’t call or book.
Not professional

DO NOT CALL OR BOOK! They are scammers! From day one, they say one thing and do another. They are, at best, a run down family business. The sales 'team' is completely clueless about the product they are selling you over the phone. They are the only friendly voice you'll hear from that point on. I'm a law student and their contract was done by one of the clueless morons working for them. First of all, know that businesses are judged by the standard in their field. The standard for my delivery was 2 days to pack and bring my items to me and 2 days for the truck and men to drive back to their storage. These guys want a window of 2-10 BUSINESS DAYS! Yes, because one can easily walk up to the boss and ask for 2-10 business days off. Plus, when I asked when I would receive a call to know the delivery time, I was told that someone would call me 2 hours before they arrived. Again, are they that stupid?

They had me on the phone for a week between 20+ phone calls at work and a dozen emails, the delivery date and address were wrong. Trying to correct these mistakes was worse than clipping an aneurysm. Needless to say, every single time I had to call them, I was greeted with a 'f*** you' attitude. Not only did they take $622 for a deposit to 'sign the contract,' but when that was done, I had to wait additional days to set a pick up time. Oh yea! They don't call you until 2 days before they can schedule you. Why? because their contract states that they can keep you deposit if you cancel before 3 days from pick up. So you can cancel, but they will keep your money AND give you an attitude for it. I paid an additional $800 for their 'straight delivery.' This was useless since they kept my items for 4 full days anyway. And, they asked for $1600+ in cash on pick up day on the premise that 'since the pick up date was so close, they needed to ensure payment went through.' For those who don't know how a credit card works (please read carefully Apex), a credit card ensures payment to the vendor. So yes, payment clears automatically. Then the credit card company sends me a bill for money they have up-fronted for me.

My items have still not been delivered. My items are coming from Chicago to New York. Go with a bigger company. At the very least, you know other companies have been working in this industry for years. They are half the price of all competitors, but they are not worth a penny. Do yourself a favor, DO NOT BOOK THIS MOVING COMPANY. They have no idea what they are doing and lack the education to work in the business. Based on the other complaints on yelp, I have made a complain with BBB (which I now realize they have 42 complaints)!

Worst excuse for a company. Took over a month for them to bring me all my furniture and clothes, BUT WITH FIRE DAMAGE! EVERYTHING IS DESTROYED! Definitely calling the better business bureau. This company needs to be shut down!