Arch Moving

Missouri Title Loans, Sullivan MO
Charles, Adrian, Leo, Antwan..
Sorry if I spelled any names wrong. You guys were great. Came in and got right to work. Very professional. They took the time to sort out the stuff into the areas we wanted with no complaints. Thanks again guys.
I hope our food recommendation was what you were hoping for.

The best moving company around! The staff are so kind and friendly! They move everything effectively and work with you to make your move as easy as possible! Totally worth it! Will be using them over and over again!

I had a really bad experience with Arch Moving, and I hate posting negative reviews, but I found this upsetting and would prefer no one else have a similar experience. I have worked with Arch Moving 2 times in the past, and so when I hired them again I had expected similar service. Unfortunately, under new management I did not experience a level of customer service I would expect. They increased their fees (first for the truck there is now a $75 fee), and the moving rates for a two man team were 160/hour. I could have swallowed that if they had sent an experienced two man crew, but one of the movers was a young person who clearly had little to no experience and could barely manage the heavier items. At these rates that was hard to understand. They then broke a small glass window, and I was told by the mover it would be covered. When I spoke with the claims department they told me it is not covered per the Missouri Dept of Transport, meaning they don't legally have to cover the damage so they won't. This is not the customer service I would expect at these prices. I would not recommend, and I will never use them again.

I had a really bad experience with Arch Moving, and I hate posting negative reviews, but I found this upsetting and would prefer no one else have a similar experience. I have worked with Arch Moving 2 times in the past, and so when I hired them again I had expected similar service. Unfortunately, under new management I did not experience a level of customer service I would expect. They increased their fees (first for the truck there is now a $75 fee), and the moving rates for a two man team were 160/hour. I could have swallowed that if they had sent an experienced two man crew, but one of the movers was a young person who clearly had little to no experience and could barely manage the heavier items. At these rates that was hard to understand. They then broke a small glass window, and I was told by the mover it would be covered. When I spoke with the claims department they told me it is not covered per the Missouri Dept of Transport, meaning they don't legally have to cover the damage so they won't. This is not the customer service I would expect at these prices. I would not recommend, and I will never use them again.

Edited: I recommend them to a friend, and they ruined his house and furniture, and then refused to pay for the damages. They hid behind a contract that allows them to pay only .60/lb for what they damage. After telling him they would cover the damages IF he signed the contract stating the job was finished and paid them. That’s a farce, I will stop recommending them and do the opposite going forward.