Aspen Mini Storage

Was great until it came time to move our stuff into the new unit. I'm currently moving my mom half way across the country to live closer to us so I went with the storage unit (this location) closest to our house so we could easily unload a 26ft box truck amount of stuff into. The day I came in there was someone from another location covering for who ever was a no call no show that day(wut ever, girl covering was sweet and helpful) but she left out 2 major details that were pretty vital for our situation. We unfortunately came into town when it had freshly snowed so no one was in office to talk to about why our gate pin i was given didn't work. Because no one was at any of the offices I couldn't get a hold of anyone so we were forced to get another unit from attic storage(much better and more communitive) since we had a timeline to go by before having to drop the rental truck off. Finally got ahold of someone days after we had got the truck unloaded and returned (snowed cleared up enough for someone to actually come in)and asked for a refund since we never could even get through the gate since the pin wasn't working. Also to find out that the reason the pin didn't work was because OUR UNIT WAS RENTED FROM A COMPLETELY DIFFERENT LOCATION. This was a huge major detail that was left out on their part and when we asked for the refund, manager is telling us that there was to long of time passed and can't refund for February. We never once could get through the gate and on top of that tried telling us that there was an emergency # we could have called thats supposedly posted on both sides of the gate. Between 3 ppl no one saw anything nor was I told when I got the unit(another of the details left out). Extremely upset that they are not willing to refund us for the time we literally couldn't even use due to their lack of communication and work ethic. I do not suggest to this storage unit. Attic has treated us amazingly and are just down the street! Also something I forgot, the manager had the audacity to tell my mother (who was on the phone with me the whole time I was getting the unit) that the girl who sold us the unit had shown me where the unit was and did a walk through so I should have know it was across the street. Not AT ALL wut happened. Home girl told me it would b through the gate all the way back and to the right at the very end. Thats how that description went.

Nice staff

Rented a 10×25 but actual size is 9×24 ?

Fast and friendly