B & L RELOCATION SPECIALISTS

DO NOT USE THESE PEOPLE. THEY WILL SCAM YOU.

I hired B & L to load and unload my uhaul on 7/15/17 from 9-11am and paid a $100 deposit. Bill called at 8:57am and said they would be 3 hours late. THEY NEVER SHOWED. After 15 calls and 7 voicemails requesting my deposit back I still have not received a returned phone call. Thankfully I have amazing friends that dropped everything to help me move. Bill Poffinbarger is a swindler. DO NOT HIRE THIS COMPANY.

This was the worst experience imaginable. I cannot recommend against using this company enough. We used them four years ago and had a decent experience, so we decided to use them again without shopping around. Bill communicated frequently leading up to the move, but that's about all that went well. They were supposed to show up at 8:00 am for our move, since we were closing on our current house at 1:00 pm. Bill texted early that morning to say that they would be an hour late because they worked a late move the night before. I think this is lie #1 since who moves on a Sunday? Regardless, they still weren't at the house at 9:15, so we called to find out that it would be closer to 10:00 since their car broke down. This is lie #2 since they showed up in three separate cars. At 10:15, they finally showed up. Bill said they picked up an extra guy to get the job done by 12:30 at the latest. The guys that showed up were some of the roughest looking people I've ever seen. Most of them looked like drug addicts. In fact, two of the guys told me they had never moved anything before and Bill had picked them up that morning.

At 12:30 we had to leave for our closing, and the crew was nowhere near finished. They said they were getting close, but that was lie #3. When we got back from our closing at 2:30 they were still loading things up. In fact, we went to our next closing shortly thereafter, and they didn't finish until 4:00. They also left all of the heavy items and didn't even bother to tell us. Also, last time we moved it only took three hours to load and three hours to unload. This was when we started to realize this was a complete scam. We had only added a couple pieces of furniture, and Bill even said it would only take 3.5 hours at most when he arrived.

When we got to the new house for the crew to unload, we told Bill we were very unhappy. He told us we would come to a mutually agreed upon price, and he would personally meet us at the old house the next day to get the remaining items. It was hot the day of the move, but the crew sat around the majority of the day. They also damaged multiple items beyond repair and scratched the floors in every room. At 10:30 pm, Bill told me he wanted to let the crew go and bring a fresh one in the morning to limit mistakes. I was skeptical, but he said they would unload everything to the detached garage (washer, dryer, couches, other heavy items) and bring them in the next day. We told him what we thought was fair pricing, and he said he couldn't do that, which was lie #4. Ready for the day to end, I agreed to pay his price. He then told me he couldn't take a check, just cash, even after saying he would accept a check. I could only get $500 from the ATM, so he accepted the balance by check.

The next morning at 9:00 rolled around, and Bill wasn't at the new house like he had agreed to (lie #5). We called and texted multiple times without any response. I tried to cancel the check, but he had cashed it when the bank opened at 9:00 sharp. He also never sent another crew to bring the rest of the items into the house (lie #6). I had to get multiple people to come over to move the balance of the items. This just added to the lies. I cannot tell you how furious I was. He lied to us and cheated us. This was the worst experience I've had with a company in my entire life. Bill is the worst form of person. He's a snake, folks. Do everything you can to stay away from him and B&L Relocation.