Baystate Express, LLC

Great service and experience. Highly recommend.

Baystate Express delivered a vintage china cabinet that I bought from Etsy on May 5th. I was given a delivery estimate of 3-6 weeks by the seller. A few days later, the Etsy seller told me that Baystate had picked up the cabinet, and that they would contact me once they'd finished their delivery schedule for my area. I got a text on 5/16 to schedule delivery for Sunday afternoon, after they confirmed I'd be home.

On delivery day, they texted me several times with updated ETAs. The two delivery men were polite, efficient, and treated my china cabinet with care. I am very happy with the service provided.

Rude, inefficient, irresponsible, disrespectful, and inconsiderate business. It took multiple unanswered phone calls and text messages for the item to finally be picked up; it took over a month, to be more specific. They were contracted by the furniture company we did business with. Phone calls were never answered, and the text messages were incomplete responses with no customer service. They rescheduled the item pick up multiple times, including canceling pick-up 2 hours before the rescheduled pick up time - they did not care that we had to take time off work to accommodate this pickup time window, and they did not even offer an apology or explanation as to why. When they finally picked up the item, the driver showed up with a minor to help him pack the item, did not speak to us, and left the apartment door wide open without letting us he was done on his way out. I should add that he pointed to a form and a pen, non-verbally asking us to sign the document. Furthermore, he seemed annoyed that we wanted to read the form we needed to sign before signing it. These are merely examples of the type of business you will be engaging with if you chose to do business with them.

I HIGHLY RECOMMEND Baystate Express if you’re looking for an experienced, reliable company to ship your valuable antiques. I hired them to ship a dining table for NYC to Beverly Hills, CA and the service was top notch. Good communication, and my table arrived in excellent condition. It was very well wrapped and the crew did a great job unloading and setting it up. Thanks Again

Baystate delivered some furniture we ordered from Chairish and were excellent. Communicated well to find us, put it in the location we wanted, nice and professional.