Best Moving Van Line

This company is the absolute worst. They didn't pick up my items when they said they would. When they did deliver my things, they were in pieces. Every box was damaged, every piece of furniture was damaged. I am out so much money because I chose such a horrible company. I know I will never see a dime of the money they owe me. I would never never never trust anyone from this company. They lie and change stories every phone call!

I would not recommend hiring this company at all. They are over priced and unprofessional. I waited 11 days to receive my stuff. I was under the impression I would receive my stuff the next day since the driver asked what day I would like to receive my stuff. He never mentioned to me it may take longer… 3-5 business days, which I can understand. I waited 11 days… There was no communication on when I would actually be receiving my stuff. Very unorganized. (Also some things were dropped and broken durning the moving process)

When I finally received my items. My mattress and box spring was missing. The drivers had left before I realized and it was hard to contact them. No bueno :(

One star is WAY too many for this scam. This company lost my items and damaged my most valuable item. I will be filing a lawsuit. I also had to pay an extra walking fee and an extra elevator fee lol. So dumb.

Best Moving Van Lines is a SCAM. They broke their contract as they are supposed to deliver within 21 business days or 31 calendar days (which is already INSANE) but they took longer. Our stuff was scratched and damaged and our expensive mattress, that we had covered in a plastic mattress protector had be fully torn and dirtied. They charged us a 900 ft walk-up fee as the initially parked further away, but half way through the move just drove right up to the elevator, parked in the middle of the street, and unloaded all of our boxes and furniture onto the sidewalk. This was after we had already paid them the walk-up fee, so they had already taken our money and could do whatever they wanted. They were dropping our things as they moved them into the house, further damaging out precious items in front of our eyes. My partner had to tell them to use a bigger moving dolly instead of trying to balance everything on one small one, and drop everything. After that they did get a bigger dolly, as they had one the whole time but we’re simply too lazy not to get it??Before the mover arrived I tried calling the customer service line almost everyday to get the status of my items, but there was no tracking and the same women just kept tell me that I needed to be patient and it would arrive within the window (it didn't).There were sneaky hidden charges and overall a horrible experience. Will be seeking legal action as they broke their contract.

Run away, as quick as you can or faster. Horrible moving company, 2 hours after they were supposed to arrive and the move has been paid for, the driver, let's hust say J. Called and wanted $700 to pick up, and I was to send it to him directly through Zelle. When I refused, he said, 'You will be waiting a long time,' and hung up.
I have called the company every day for two weeks, I have requested to speak to a supervisor only to be told they are not available and hang up. On Monday, tomorrow, 9/14/23. I will file a lawsuit for breach of contract.