Big Boys Moving and Storage

Beware of this moving company as they have undisclosed charges that they will surprise you with after the move is complete. Initially, we were quoted a reasonable price of approximately $500 for moving our 2-bedroom apartment into a storage unit. However, when we received our bill, it showed an unexpected amount of $800. Despite reaching out to the company via email and getting no response, we were finally able to speak to someone over the phone. The lady we spoke with referenced extra charges in the fine print that were not previously disclosed to us, which we found to be very deceitful.

To make matters worse, the movers arrived two hours late, and the company claimed they had given us a range of arrival times between 12 pm and 3 pm. While the move went relatively smoothly, it was still disappointing to have to deal with hidden fees and poor communication.

Overall, we were left with a negative impression of this moving company and would not recommend them to anyone. Moving is already stressful enough without having to worry about unexpected expenses and a lack of transparency.

My company in Florida has hired Big Boys Moving and Storage on numerous occasions, both large and little. In every aspect, from initial scheduling to final cleanup, they have excelled. The guys show there on time, are pleasant, and work in a methodical and patient manner. I simply cannot praise these highly enough!

I booked these guys for my move yesterday 8/3. I had read all the reviews and they were really good. Well my experience was not great. When I first gave my inventory list they told me it would take 3-4 hours to complete and there would be two guys with a 26' box truck. Ok cool. I budgeted for an extra hour just in case (cause things happen). They showed up at 2:30 to my first floor, one bedroom apartment that was right next to the parking lot. Took them 3 hours just to load my stuff (which I had less of than my orig. inventory list). Ok fine. My new place was just under hour away since we're now leaving during rush hour. I get to my new place about 6:15p and I'm just waiting for them. Over an hour I waited with no phone call, no text. It's now 7:30p and they still aren't at the new place. I called the office 3 times before someone picked up and they told me they had a flat tire and would be there soon. They finally show up, takes another 4 hours to unload everything. They weren't that careful with my stuff, boxes were torn and damaged. The truck was horribly dirty because the boxes are covered in black greasy grime. Luckily nothing was broken. They didn't charge me for the extra hour they took to fix the tires, but I was still charged for 7 hours plus their service charge (which is an additional hour, so 8 hours total when I was told it would take 3-4). I caught them both on their phones multiple times. It really felt like they were trying to drag it out just to get more money. I would not recommend this moving company, I was not impressed at all.