Big Boys Moving and Storage

ZERO STARS!!! I used Big Boys Moving and Storage 6/29 to move my items out of a storage unit into my home. During the process, the employees of Big Boys Moving and Storage damaged the banister at the top of my staircase. The employee missed the last step and fell, causing the banister to fall, cracking the entire top of the banister. He assured me it would be fixed and apologized for the damage. I contacted the company and spoke with Shelby. She initially told me I need to file a claim with my homeowners insurance for the damage that the company caused. I explained that I was not doing this, the company should take care of the repair or it should be covered under the company's insurance. Shelby then forwarded me to 'customer service department' who was going to take the information. This was back in JUNE!! I sent pictures of the damage (on July 13) that was requested from Brittany in the customer service department. I have sent multiple emails, and have yet to get a response on getting the damage fixed. I see all of these great reviews and they are obviously review from people that didn't have 'ACCIDENTS' THAT UNFORTUNATELY HAPPEN. But if you hire this company and have your home or items damaged...GOOD LUCK!!! Do not hire them. I also paid them close to a thousand dollars for a local move so they are not cheap. If you are paying top dollar, you should be working with a professional company that values the customer. I have spent 6 weeks trying to get a resolution, and still nothing.. anyone that has any advice, it is greatly appreciated!!

I can't speak for the service however the drivers of the trucks are dangerous. 3 trucks at wawa pulling out, 2 of which were in front of me slowly driving to the exit, when the 3rd truck proceeded to quickly drive up beside me as he used the company truck to try to push me out of the way as if I wasn't there. I have a truck with a trailer following the 2 other company trucks in line to exit wawa, when this driver proceeded to drive the company truck beside me pushing my truck and trailer out of the way in the parking lot and out through the exit on to us19 almost swiping the front end of my truck. He was making sure he stayed with the other 2 trucks no matter if he hit another vehicle or not. He was willing to do whatever it took to drive me out of the way. Not really the type of people I would hire to move my personal belongings. If he cant respect a company vehicle as well as others vehicle in public to the point of purposely risking an accident do you think he'd respect your stuff? Called the office but I'm sure he will only get a talking to.

Five star service. Fast and friendly movers. Will most definitely use them again ?

This is the 2nd time I’ve used this company to move my entire office of large heavy dental equipment and they are very efficient and were careful to not break any of the heavy equipment. They even called a 4th guy to come help since the equipment was so heavy and they wanted to ensure the move was done safely. Highly recommend this company very polite and professional.