Big Boys Moving & Storage

This company is terrible. First, they quoted me an estimate of 2 to 4 hours and ended up taking 6 hrs. I ended up paying way more than the original estimate to move a 1 bedroom and storage unit at the same property into a pod. Second, the movers couldn’t fit all the items in the container. I ended up having to give away a sofa, ottoman and 2 large bookshelves. All this fit the last time I moved in the same pod! They don’t know how to stack. Thirdly, this was a one way move into a pod and it cost me $647. I paid 800 the last time I moved with the same amount of stuff and that was load and off load with mileage for a truck! Stay way!! Use some other company especially if you have a pod!

This company made feel better about moving. It is one good moving company. I recommend Shelby to others. I would recommend this company to anyone else. Pleasant and good experience. All of my problems were solved in a matter of a day and when the moving date rolled around everything was done quickly and I had enough time to even start unpacking.

I would give them 0 stars if I could. Complete moving scam. Big Boys Moving scammed for father and I out of $744. My father, Anthony Hayles, scheduled my move with Big Boys for Thursday, August 22nd from 8 AM - 11 AM. My father was originally quoted at $469 for the move. We were informed that the time would be pushed back from 12:00 PM - 3:00 PM and my father received a text stating that an additional 30 minutes would be added. Although, the additional time was greatly appreciated, it was not added to the final bill. Also the start time listed was incorrect the movers did not arrive until 1:20 PM. They arrived at the wrong unit and I stepped outside to inform them when I heard them knocking on neighbors door at unit 204. The movers were polite with the exception of one. While I am grateful that three movers were sent only two actually worked. The male with the dreadlocks got off the truck once to actually move things when we arrived at the storage unit. When they arrived at the storage site, Kurt attempted to charged my father's card without him or the movers notifying us of their final balance. They also did not fill out the moving time/hours/cost until the "contract" was already signed. Once my father's card was denied for $744, Kurt requested that they lock the truck without asking if I had an alternative form of payment. I felt as though we were being scammed. I approached the employees and let the know I had another form of payment and that's when the male with dreadlocks informed me of the amount. The end time was also incorrect the movers finished unloading at 4:46 PM. I would also like to point out that some of my items were damaged from moving. The employee with the dreadlocks dropped my couch twice at the storage facility (which is also on their security video), my white desk and chair having scratches because the protective covering was removed as soon as they pulled it from the truck. My bed frame is missing a wheel and screw and I can't use it. I also have a "live" photo of the couch being dropped. I contacted Shelby (the associate that my father originally spoke with) by email and I gave the company a week to respond. I never heard from them. I decided to check my storage unit and found additional damage to my headboard, tv stand, and clothes container from moving. Unfortunately I am unable to see if more damage was done since some of items are stacked.