Big Red Barn Self Storage | Jarrell

After 11 years as a tenant, a recent infestation of rodents has contaminated everything in my unit due to the negilgence of Big Red Barn. They are unwilling to negotiate with me regarding my losses. I will be finding a new storage company ASAP, that is if I have anything left worth storing.

Went today to start clearing my stuff out. 3 more dead mice, artwork and mattress damaged. Big Red Barn has not added a single trap outside or inside my building though I emailed them about this issue 2 days ago. They claim they're doing everything they can to solve the issue. Not so much unless you consider lip service to be doing everything you can. Steer clear.

Dawn was amazing. She is very helpful, fast at her job so your not waiting. She answered all of my questions.

Staff is very Friendly and Helpful! Excellent Customer Service! Definitely recommend Big Red Barn Self Storage in Jarrell!

I wanted to give an update to the rat problem here. We finally got the time to clean out our unit so we can throw everything away or give it away. I’ve included pictures to is time so everyone can see just the sheer amount of rat poop there is. This is completely unacceptable. We’re getting rid of everything expect my tools. Here’s a list of what we gave away or threw away:

1. A really nice leather loveseat that my grandmother gave to me.
2. The dining room table from my rv with the 4 chairs that came with it.
3. Our pullout sofa that also goes in our RV that we wanted to eventually put back in.
4. Two very expensive adjustable bed bases that are completely covered in poop and pee.
Theres probably more but I can’t remember at the moment.

We’ve finished cleaning almost everything out and will be cancelling our unit soon. The rat poop is just as bad as before. You can see in the pictures where they put out poison but it obviously didn’t solve the problem.

I’ll say this: we needed to get stuff out of storage anyways because we just can’t afford it anymore. However, we have basically been paying rent here for our belongings to be completely destroyed. I’m sure I’d be down more than a few thousand dollars after all of this is done with. I can’t sell any of this stuff because it’s contaminated so I just gave it to whoever is willing to take it because I can’t afford to dump stuff. Dumping things like this is extremely expensive.

The cherry on top is that they force you to pay for insurance and the insurance doesn’t cover crap. It definitely doesn’t cover things destroyed by vermin. We read all the fine print yesterday and that insurance is a complete scam just like everything in the world is. I’ve included pictures of the damages and the rat droppings. If you have a unit here, I suggest you check on your things and make sure they’re not ruined.

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THIS IS MY ORIGINAL REVIEW:

They have rats bad. We’ve been here for 6 months and it’s been great so far. I went in my unit the other day and multiple items had been chewed to pieces by the rats. Our furniture is probably contaminated or ruined. We will most likely be getting our stuff out within the next month or so. They’ve always had rat poison out but it’s obviously now enough. This is extremely disappointing. Maybe the insurance will cover the loss of our stuff due to the rats. What a shame. I wouldn’t choose to drive your belongings here unless it’s stuff you don’t mind having rat pee and poop all over.

If you have a unit here and are aware of this problem then you should be doing your path and letting everyone know like this. This is a health hazard that could lead to serious illness.