Blue Oak Moving & Storage

Beware!! An unmarked truck showed up and neither movers introduced themselves. Parking the truck alone seemed like a difficult task to the driver. After getting close enough to him, I realized it was because he reeked of alcohol!
It was quoted over the phone that the charges would be for a one-time $199 service fee, $39 one-time fuel charge and $109 per hour with a three hour minimum and that there were no hidden fees. The phone rep said he would “email the contract” and the email stated the above points along with the items to be moved that we discussed and a disclaimer for major appliances and tv’s at the bottom.
The “no hidden fees” is a lie! There was an additional 2 1/2 hours tacked onto the bull. The driver didn’t even show me the total until AFTER charging my card when he asked for my signature. I emailed and phoned my concerns with no reply ever given. The move date was over three weeks ago, so it’s obvious that they take your money and RUN! See the other recent bad reviews and we’re all essentially saying the same thing.

I had a move/arrival window of 2-5:30. Dispatch called once to let me know they were still on their morning move and were delayed and someone would call around noon, but provided no detail about timing or where they are coming from, and no one called. Very long story short, I just got a call saying my movers wouldn’t arrive until 6:45 PM, AT NIGHT. I’ve never had an experience like this but I know I don’t have anything to sleep on because everything is in boxes and furniture is at the old place. I wouldn’t choose this company again. Hopefully won’t be charged full price for an awful experience that did not meet anywhere near promised expectations. I had to pay a deposit to secure but I feel they should have paid me one for the EXTREME inconvenience and the fact that they were way outside the expected window.

Extremely frustrated! Have a $500+ billing discrepancy from a month ago. No one at customer service will even answer the phone! Rental office cannot do any more than give me the one phone number. Hate to drag it out with a lawyer but can't seem to make progress any other way. This is ridiculous and very poor business.

Beware!!!! I scheduled this move a month ago. Paid the deposit. They showed up at 3. They didn’t want to work. Sent me to get a 15ft U-Haul for the overflow. They were loading the truck. They took all of my items back off the truck and left them scattered on in my house. They left some of their equipment in my house and left my house sitting open. Never use them. From the sales person to the moving team, this was a nightmare. Reimburse my deposit and rental feel for the U-Haul. Very unprofessional. Reporting to the BBB.

Seems like this company will be making another visit to small claims court. They broke my bed taking it apart and left it laying on my floor.