8204 Liberty Rd, Windsor Mill, MD 21244
8204 Liberty Rd, Windsor Mill, MD 21244
Claim your business to:
Get my free quote
Enter route details for best prices
DO NOT USE THESE GUYS, THEY ARE TERRIBLE!! They arrived late and high. They broke some of my items. They were supposed to put together a table and a bed but they didn't finish because they lost the screws. They called the female at the office and she got nasty with me and changed the price of the move.! RUN Don't use this company!
Owner is a theft...steal out workers pocket...all debt he needs pay ..scam
About a year ago i had a rave review. PLEASE IGNORE IT. I’ve used them for the second time this March and it was a NIGHTMARE. They were supposed to show up on Saturday morning. They said their truck broke down. Promised the move would still happen that day. It didn’t. Promised the movers would be there 9-10am next day. They weren’t. Claimed they were running late and would be there by 11am. No show. Next hour, no show. Now not only did they stop calling us , but they would only answer our calls when we blocked our numbers.
Movers finally called at 1pm saying they were 20 mins away. One hour later... nothing. Had to block our numbers again to get them to pick up and explain where they were. At 2 pm they said they were at our exit. We lived 4 minutes from our exit. They showed up 35 mins after that. When I asked why they were not answering our calls or staying in contact with us they responded “we’re dealing with other clients and have other people who also need our attention”. This was their response after our movers were *29* hours late.
The didn’t install our king frame properly and they lost screws for my sons crib ... but pretended to put it together properly anyway and didn’t say anything. When we put our son in his crib and he leaned against the it , the side began to give because there were no screws in it. Had he been unattended this could’ve been a Strangling hazard. They damaged our portable fireplace and they stole an IP camera that we had purposely sitting out for a completely separate reason. I think they believed we wouldn’t notice it was taken when in fact it was in use at the very moment they took it.
Lena, who is the only one who answers the phones, gave us a small credit towards the move and claimed they would send money back for the damaged and stolen items. She said it would take 14 business days. Contacted her after 14 business days with no refund. “whoops. Yea we didn’t put that through yet. “ She claimed she would call back in 2 days regarding the refund. She never called. At this point they are not answering their phones and their voice mailbox is full. We moved march 7th and it is now June 2nd. We’ve been trying to reach them this entire time. Early on when we asked to speak to a manager, or owner, or ANYONE else we told “no”. That’s it. “No”. We have literally given them 3 months to do right by us before writing this review.
My husband and I have spread the word to friends, family, coworkers, facebooks groups l, etc to RUN from this moving company. Do not use this company. Whoever was running and working for this company at the time of my first review is definitely not handling this business now and these unethical frauds are simply riding on the coat tails of the positive reviews that this company received early on.
The guys lefts some itmes behind and the manager was unapologetic about it. She took a bare minimum off my bill. Will never use them again nor recommend them to anyone.