Bluebell Relocation Services

TLDR -
Items arrived in good shape and adhered to quoted timeline. Please be careful when working with them, their estimating and survey process is flawed with a 30%+ difference between what was quoted and what they wanted to charge. While we might have purchased smaller items, we certainly didn't increase what we had by 30%. Push for an in person survey for bigger moves and understand your rights on the day of the move.

The Good -
The actual physical movers were great on both ends. They helped pack and load everything. Outside of a couple of wine glasses, everything arrived undamaged. This was acceptable for a move from NJ to OR. Blue Bell also adhered to their estimated time frame.

The Bad -
Our problems started when we got to the financial and planning side of the move. Our survey was done virtually on video and conducted by the owner of Bluebell. While the survey appeared to be thorough, we quickly found out on the day of the move that they severely undercounted what we had. During the survey, we were informed that this was a binding estimate and that it wasn't going to change unless we bought additional items or added to the move. After the survey happened, we avoided buying any big ticket items and at most, bought a few smaller pans/cooking supplies (nothing that should have moved the needle to this degree). We also decided against moving a couple of items on the day of the move.

Per FMCSA guidelines and Bluebell's own contract, any changes to a binding estimate need to occur before a the move/packing begins. During the course of the move, the foreman, Raul, mentioned a couple times that we had a lot of items, but never changed our quote. We didn't realize the additional cost until almost everything was packed up and put into the truck. The final total they quoted us was around $4,000 more than what the original binding estimate had. At that point, we didn't really have much of a choice and we needed to sign or we'd be stuck.

I ended up speaking with the owner later on, and he's communicated with me that he had originally instructed Raul to inform us of the higher price before starting, but he did not do that until the end. We were able to decrease the pricing some due to our prior relationship with the owner, but this is a warning to all who end up working with Raul. While he is nice and generally professional, he needs to be better trained on the the contract wording and proper processes. I want to believe it was an honest mistake, but I'm not sure if this was purposely done by the foreman. I would be wary of working with this foreman due to his practices.

To the owner's credit, he did do what he could after the fact to make the pricing delta more palatable but it's a shock to have to pay so much more.

The piano moving services offered by the Bluebell Relocation Team are beyond impressive. We found this company online and are pleased with our decision to hire them. Their dedicated employees transported my husband's baby grand from Texas to our home in NJ without any damage.!

I didn’t end up using services because i ended up selling everything and just starting over. So the 4 stars are for Stephanie she really went above and beyond to help me out. Tried her best to get me the best price and options. Thanks!

Great job, friendly crew

Impressed with the packing services of Bluebell Relocation, I recommend them to everyone! Will use them!