Box Doctor Moving & Storage

The good: They got our stuff moved. They were courteous and reasonably careful.

The bad: We were quoted $390 but it ended up costingt $890 and took 7.5 hours to move a 1 bedroom apartment (first floor to first floor). We had everything boxed and ready, but they brought a truck that was too small and had to make two trips. We really hadn't budgeted a grand for a small move. The movers were nice but inexperienced and it ended up taking way longer and costing way more than it should have. :(

These guys stole my friend’s household goods and belongings. They are so unprofessional.

There is GOD. I will see you in Court. You stole my life savings belongings and collected storage fees for each month of storage. Where are my belongings Mr Andy Holmes? There is Almighty God. I will see you in court of law.

Very unprofessional and not to be trusted. Very disrespectful and non communicative. Bad customer service and uses bad language. Con and fraudulent. Initial Agreement is to Store in temperatures controlled building but goes and store customers very fragile belongings in open field in a bush depilated leaking open containers. Destroyed many valuables and missing 80% of content belongings. Mr Andy Holmes, CEO and company do not respond to messages and phone calls. Have to take drastic legal action. These are very bad folks and a very dangerous company to engage with. Class action should be taken by the Attorney General both in Mo and KS respectively.

I called once to schedule an appointment while speaking with the owner and everything seemed fine. But then i wanted to reschedule another day for 4pm. The same guy tells me 'nooo that's too late' and when i politely asked 'Well, don't you close at 6pm? I only have a few things and the drop off location is less than 10 minutes away so it should only take roughly 1 hour' He then proceeds to hang the phone up in my face. Not even giving me a chance to discuss a better time or even at least explaining how that would somehow be too inconvenient for them. These guys are exactly 3.2 miles away from me, so it's not like it would take them an hour or 30, 20, or even 10 minutes to drive to my home. So that just tells me they only work when they want to and will have an attitude about it for no real reason. Very unprofessional, disrespectful and a sorry work ethic. If you can't even be bothered to be a man of your word and commit to the service as you advertise then don't be in it at all.

I am truly disgusted. My mom whose husband passed away from cancer recently was trying to get things in order and move stuff so she hired box doctor. She had to get several things moved by October 1. On October 1, not only did box doctor cancel minutes before they were supposed to show up, they hung up on her when she got upset. I called to find out why they did this and all they said was they had other moving appointments and hung up on me. I’m totally in awe that people like this stay in business. Please-if you have other options, read these reviews and go with someone else. This Andy guy has a real problem with just hanging up on you if you’re unhappy that he doesn’t show. This has been a very very trying time for all of us and at the most basic level, They are just despicable human beings.
Also, they will comment to others and make excuses for their awful behavior, tell you to contact their office-but I did. I was hung up on. Do not trust these folks, trust the reviews.