Box Doctor Moving & Storage

Horrible. Worst of the worst.

Box Doctor helped me and my wife move this week. They were great help to us. In addition nobody can beat the price. If you are student like us, contact them. Thank you Box Doctor.

This is an unprofessional and poorly run company.

In the process of moving my belongings from a house to a townhome on June 16, my $100 weighted blanket didn't arrive with the rest of my belongings. I wondered if it had gotten mixed in with the moving blankets, so texted the crew chief on June 17 and asked him to check his truck. After receiving no response, I texted again on June 19. On June 25, he responded that he did, in fact, have my blanket. I asked if he would prefer to drop it off at my home or meet me somewhere to return my blanket. He said he would drop it off at my home, and I provided my address.

By July 3, I had not received my blanket. I texted the crew chief again and asked when he would be dropping off my blanket, and got no response. On July 14, I gave him a deadline of July 17, and said if he hadn't returned it by then I would call the owner.

I called Andy, the owner, on July 18, and explained the situation. He said he would speak to the crew chief and tell him to return my blanket. I called again on July 26 and left a callback number, but got no response. On July 28, I called and reached Andy, and said I still hadn't received my blanket. He started to say, 'It's just a blanket...' I told him it was a weighted blanket that had cost $100. He hung up on me and didn't pick up when I immediately called back.

My items were damaged from box Dr. Moving my things. When I reached out to get compensation for the items that were broken, I was ignored, lied to, hung up on, and unable to leave a voicemail. Extremely unprofessional.

Am I being Punk'd?!? Scheduled move w/ Andy weeks in advance, confirmed a few days out. Moving day comes... No show. Call Andy: 'Movers tried to call you. They're finishing up another move from yesterday, should be heading your way shortly.' Movers had not tried to call me and they never headed my way. Called Andy again a couple hours later: 'Just talked to the movers, they should be wrapping up shortly to head your way.' Eventually got a call from Mike hours later: 'Should be done here in a couple hours. We WILL get you moved tonight.' Spoiler: they did not. Question: Why string along potential customers if you never intend to move them? I could have gotten so much work done on moving day, but was instead forced to sit on my hands and wait for y'all. Absolutely atrocious. Do not waste your time or money on Box Doctor.