Boxer Storage

I’ve rented various storage units over the years. Boxer is great because the staff are unusually friendly and helpful compared to other storage facilities with whom I’ve done business. The prices are fair and I experienced no unwelcome surprises. I highly recommend Boxer.

Not a fan of the new company, in the past they raised the price with no added benefit. Then they added mandatory insurance which I don’t want but at least the extra cost gives me something. I have had my storage unit for about 3 years and have had a late payment before due to having to get a new card, they were able to waive the late fee since it had never been an issue. Had my card stolen and forgot, they called for payment and I tried to return call same day but we weren’t able to connect. Paid a couple days later and was told there was nothing they could do, I do understand that it is my fault but this is not an ongoing issue and some understanding of the situation would be nice

In September when I set my reservation I was told my monthly payment would be 73$/month. I was supposed to get 1st and 2nd month 1/2 off. I moved to town on October 18th and on November 1st I got a bill for 84$. If you don't pay online/early she will slowly up your payment I now pay 85$ and have the last couple months because I don't giver her a chance to send out the bill I just go out and pay it as soon as I have it. When I called customer service through a hotline the guy I talked to told me my bill should be the flat rate of 73$/month and then she told me I was misinformed. Crooks. If I had the means I wouldn't have my things in their units but unfortunately I am stuck where I'm at. I don't and wont recommend. I do however recommend recording/documenting every interaction with her, I wish I had. Also I was late with my payment one time, I'm not usually late but it took a minute for me to get situated in the state, and the late fee was 30$ so be very aware of that.
Updated response to owner. The quote I was given said nothing about other fees so I was unaware and highly misled. When I made my initial payment for two months and over 90$ to pay the 2 months at half off plus a third month because I was so pleased with how cheap I was mislead it was. she verbally told me I was paid for 3 months moving in on October 18th I should not have had to pay anything until the end of January going into February which is why I now urge people to record all interactions. You might not be crooks but are definitely misleading people when withholding all information. And she definitely misled me verbally. And as for the payment receipt I didn’t even look at it because I put too much trust in the interaction and I just moved from Arkansas and had so much else on my mind. I admit this was my own stupidity but the mistake will never happen again. As far as coming into your office, I will always do Whatever I can to not have to do that again.