Bridgeton Mini Storage - Main Office

Poor communication. Different prompts of what can be done from different people. I’m not pleased with the service since I feel I was lied to and charged extra.

Top notch people and service

Pulled my boat out of storage Saturday April 29th around 3pm. Called Monday may 1st to let the staff know I would no longer need the spot, staff stated the payments were drafted that morning and they can’t give refunds. I asked to speak to the office manager and was told she would call me back. By the end of the day I had not received a call back so I decided to call and speak with her. She stated I should have called the EMERGENCY line to let them know I was moving my stuff out, told her I wasn’t going to bother someone after hours on a Saturday on an emergency line for a non emergency. She again stated I should have called the emergency line and there was nothing she could do. I told the lady I would be disputing with my bank and then she switched up and said “Wait I can work with you and give you half back” which she has now let me know she can refund me was just choosing not to. I then asked why would she only give half back if I was canceling on the first, not halfway thru the month. Stated it was a “courtesy refund”. Lease agreement states the end of the lease is determined by the date property is removed from lot (April 29th). Lease agreement states, “Lessee will inform lessor on the day of removal of their property to avoid responsibility for payment of next month’s rent” again they were closed when property was removed and not calling a emergency line for a non emergency. I value my time at home with my family and I’m sure they do as well.I understand they need to know when property is being removed to cancel agreement, but with me removing my stuff on a Saturday and the first being on a Monday, they was notified the first day of regular business hours. Was also told when signing up for the boat storage, there were cameras. There is none. Also no gate, anyone can roll up at anytime of the day and take off with your stuff. Lot is ok for what it is if your fine with people living in campers on site but after dealing with this kind of customer service I will be storing my stuff elsewhere, and would recommend you do the same. As of this post no call back, no refund of any amount.

Friendly knowledgeable staff. Good prices. A variety of locations with outdoor storage and indoor climate controlled units available. Long and short term rentals. Secure areas with fencing and gates.

I tried to talk to the lady in the trailer out front and she wouldn't open the door and talked to me like I was scary and I'm a woman