6950 Winchell Rd, Warners, NY 13164
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Browns Moving & Storage Customer Reviews
(based on 20 reviews)
14
1
0
0
5
31/01/2025
Review:
Delivery was great! Communication from Browns moving & storage was wonderful. They let us know updates and actually called and confirmed the delivery about 30 minutes prior to arrival. Excellent service.
19/10/2024
Review:
The guys were great… Went above and beyond to help us out. We had a wayfair order and they took good care of it. Would recommend them for sure. Thanks guys!
24/07/2024
Review:
had an experience with them for Wayfair delivery. I had white glove delivery service, while I stayed home and contacted/confirmed multiple times, and left the items in my garage. They are unqualified to provide white glove, it is rather a low-grade delivery service company. I hope Wayfair looks into this and investigates it. Delivery people did not call, did not knock on the door neither ring the calling bell, and left the items in my garage. The entire management including the owner is incompetent and dishonest.The owner Joe Browns defensive and careless tone resonate their company philosophy and reflects with the employees/ service. Try to value customers' time, provide the service they paid for , stop lies and excuses,be better. Would not recommend this company.
08/02/2024
Review:
This company was contracted to deliver via a Wayfair white glove delivery order which includes assembly.
The truck showed up within the window provided, but the drivers did not plan on assembly until they were reminded that assembly is part of the delivery.
They proceeded to try and assemble the desk but clearly did not know what they were doing, and did not plan or prepare on assembling the desk.
The desk was falling apart after assembly. The desk was not difficult to assemble, but they didn't screw the pegs in all the way and broke the wood while they incorrectly installed.
In addition, the drivers smelled of cigarette smoke and left that smell in my house where they failed to install the desk properly.
This company may be ok with delivery, but they certainly are not set up for assembly with their contract with Wayfair.
05/02/2024
Review:
Very responsive and professional! Will definitely use them again.