Budget Truck Rental @ Valparaiso

Update: so it turns out it wasn't your fault however I was going by what I was told by customer service and it took me three customer service agents to figure out what actually was going on. When i went to get my original reservation....they said they had no truck and my reservation meant nothing. They wouldn't help me find one nor did they tell me I had to cancel the reservation or I'd be charged! So I would apologize to you except I won't because the way that you talk to your customers is ridiculous you're a terrible businessman and you provide terrible customer service you're not a good human being and you need to watch the way that you talk to people ! Also I never recieved an email from budget or you or anyone else. All around budget is a terrible company that contracts other terrible people. The employees at my original location were rude unhelpful and liars as well.

Returned a truck here and they didn't check the truck in so I got charged 150 for not bringing the truck back! Just saw this charge on my account and I will be there first thing in the morning! When I returned the truck I had a witness....a guy was leaving told me to put the key in the box....guy came back n my step dad told him we put the contract n key in the box n they guy said ok ill check it in and if theres any issues ill let you know. He never let me know anything! I RETURNED YOUR TRUCK AND YOU WILL RETURN MY MONEY! I EVEN RETURNED UR TRUCK OVER AN HOUR BEFORE THE TIME I HAD TO RETURN IT .The company is terrible. Also when I want to pick up the truck there wasn't one n I was told that the reservation doesn't guarantee a truck. Really?? I had to drive 25 mins further away to get a truck. I'll never use budget truck again. And wow looking at the way the owner responds to people on reviews .....terrible customer service!

Set up a reservation online & had a confirmation. A few days before my reservation I received a call letting me know the truck wasn’t there. I was at work, they called, I sent it to voicemail. They proceeded to call me two more times immediately back to back. When I answered and asked them why they called me three times like that, he became SO rude. I won’t ever do business with these folks. A voicemail would have sufficed with a call back number. *edit to respond* I sent the first call to voicemail, he called back a second time, I let it go to voicemail. Third call I excused myself from a meeting and was irritated to have the budget truck rental on the other line. My kids have a 3 call emergency rule. Unknown number, three calls, answered it for that purpose.

super professional

Rented a truck online a week ago, showed up to pick it up and they didn't have any available. Offered no solutions, just wasted my time.

******READ THE REVIEWS BEFORE YOU DECIDE TO RENT HERE****** Just don't ever rent or drop off at this location. They told me that the vichele was not topped off. I got charged 30$ plus $26.89 for the gas, knowing damn well that the truck was full. The guy was extremely rude, and he never called back, yet he charged my card. Please do and treat people better in the future.