Budget Truck Rental @ Valparaiso

Really helpful and quick to answer questions

Always rented all my large truck local rentals from here. Always busy. Always very patient with me. Trucks did exactly what I wanted them to do. I always rented the largest truck available. One time they did not have a truck available so they rented me one with an electric lift gate at no additional cost. I will say that the electric lift gate made my move so much easier since every time I move I seem to get the hottest days. Local business and I like to support local businesses.

If you get a diesel truck take it to a truck stop to fill up and go through the semi filling area. You will need to go inside and get the pump turned on and you you need the DOT number that is on the side of the truck. You will pay less most gas stations that do not specialize in diesel.

We rented a truck to move over a weekend. First, they rented us a defective truck. The pull out ramp had one side broken. We first noticed this when we tried to pull it out the first time. By the time we were done, we had to literally get underneath the truck and inch by inch put the ramp back under the truck. When we returned the to get our deposit back the guy told my wife, 'Oh, I see the OTHER SIDE FINALLY BROKE!' Meaning to me that he knew he rented us a broken truck to begin with! Wow! Isn't that nice customer service!
We turned in the truck on a Sunday evening as instructed. On Monday, we get back the part of the deposit and an itemized bill of sale. As we look over it when we get home, we notice that it has a $10.00 charge for 'Cleaning of the truck'. Now, we made sure the truck was clean inside and out, so I called to inquire as to why there was this charge on our bill and this is what I was told: (no kidding and this is not a lie) 'Well, we did not like where you parked the truck. We had to come into the shop last night and we noticed you parked it in the back and it inconvenienced us, so that is why we charged you the $10 fee!' Enough said... I would advice going somewhere else where they care enough about you to give you equipment that works and they do not make unnecessary charges to you for silly things just to make extra money in the hopes you won't look at your bill. This place is a joke and they give Budget a bad name!
BTW: I called Budget corporate and filed a complaint and they are giving me my $10 back. They were embarrassed!