California Moving Services

Best movers I’ve ever had. Totally responsive, professional, reasonably priced, friendly, flexible, treated my stuff like it was their own. They were efficient and willing to take my directions and didn’t bat an eye when I changed my mind. I would use them again in a heartbeat.

(Yes this is a novel, sorry for that. There’s just no other way to describe what happened)
I’m going to start by saying, do NOT believe these “amazing 5 star reviews”. Unless you have a 1 bedroom house, don’t expect this to get done in one day, or even in the estimated time frame. We have a single story 1,400 sqft house and our moving distance was 12 miles away. The two guys who showed up were nice enough but they looked like they had just graduated high school. They brought no tools whatsoever. They moved SO incredibly slow that they only got 1 truck moved (a truck that was not even fully loaded, we still had 10 PACKED boxes in our old home and a bunk bed). The two guys did EVERYTHING as a two man team and used the power lift on the truck, even when I myself, a 120 lb woman started grabbing stuff off the truck to get it moved at a faster pace, along with my husband and a friend we had over. At one point my husband and our friend had to dismantle our fridge to get it in the space and the two guys just sat and watched for a good 25 mins. I would say the workers did less work than we did combined. We did not want to push them and ask them to go faster while they were loading in fear of them breaking our goods or damaging our home(s). As they left my husband spoke to them about how it was it was not acceptable that it took them 6 hours to move 1 truck, taking 4 1/2 hours just to LOAD it. I gave my two cents (and not too nicely either as I had expected our new house to be full) to the two guys. They said that moving a house is hard work and we just don’t know how hard it is. Excuse me? We have moved 6 times in the past 8 years and we have NEVER had it go this slowly. Our boxes were stacked in the garage, not put in the proper rooms, our bed was not constructed after unloading, our TV was still in the entry way not in the living room, our children’s things were not in the proper rooms (and yes I have photos of all of this). With us going into “overtime” due to how slowly these guys moved we just wanted them gone at this point as they were absolutely a set back and not the help that was supposed to make this experience less stressful on us. If they had moved at an acceptable pace we would not have hit overtime, and if we had we would have been on our second+ load and been happy to pay the overtime fee.
To make matters worse my husband tried to contact the Owner. He listened to our complaint and said he was going to speak with his guys then began texting us and would not answer our phone calls until I asked him to please call us directly. He kept defending his guys saying they deserve to take breaks and they can talk while they’re working (during the phone call). After lots of arguing the Owner starts to act as if he is on our side and tells us that our card has already been charged the full amount but he will refund us the amount of overtime. Then proceeds to tell us in a text if we leave a bad review he will charge the full amount. This guy needs to be reported to the BBB and yelp. You can’t threaten your customers you’ll charge full price just because they decide to leave a bad review, and to text it so we have proof?? Why on earth would we leave a good review? My husband still has to rent another truck and take more time off work to finish the move that should have been done in this time frame. Giving us a discount is okay but does nothing to restore our faith in this business. I guess this is what you get when you go with the cheapest guy around. He promises a whole lot but doesn’t deliver.