Carey Moving & Storage of Asheville

AVOID THIS BUSINESS AT ALL COSTS.
I paid Carey Moving & Storage to pack and move my belongings from Asheville to Raleigh, NC. I signed the agreement before the move in which they said they would repair or replace damaged items. (A moving company I used previously had a similar agreement which they stood behind and I was very pleased with their services. I thought Carey would do the same. I was wrong.) The moving crew was careless and didn't even wrap fragile items such as dishes, instead claiming they were 'packed by owner.' I sure didn't pack them; they were sitting in a box in my basement, not individually packed at all. I had been told by the woman who gave me the estimate that they'd be wrapped with dish pack. They were not. They were one of a kind. When I reported a broken bowl on my claim form, I was told that because the moving guys marked it as 'packed by owner', they would not reimburse me. Anyone who's used a moving company previously knows what a rushed process it is. The guy in charge of the moving crew encouraged me to sign all the forms, saying it's just acknowledging that everything is on the truck. I wasn't given the opportunity to individually inspect that every item they had on their list was correctly accounted for. That just doesn't happen in a move. That's just one example of the terrible service.
Every item of value in my house was damaged in the move, which included a large fireproof safe, an upholstered couch, a dresser, bed frame, treadmill, dumbbell set and weight rack to mention a few. The amount of money Carey Moving sent as reimbursement for the damage was offensive and not even close to the amount of money it would take to repair or replace any of these items.
The move also took a whole day longer than projected because the movers put my belongings on a truck that was too small to begin with, which I predicted the moment I saw it, even though I'm not a professional mover. They loaded what they could then had to wait on a bigger truck, move everything over from the smaller truck to the bigger truck, then they had to load the rest of my belongings. It significantly impacted my moving week and the limited amount of time I had available to get it done.
I thought hiring a professional moving company would get my belongings to my new home safer than I could do it myself. I was so wrong. I care about my belongings and would have gotten them here safely and without damage. Carey DOES NOT CARRY SAFELY. What false advertisement.
CONSUMER BEWARE.

This is by far the absolute best company to help you with your move. They do everything for you! They will come pack up all your things VERY neat, safe, and labeled. They will unload everything for you and even put furniture back together for you! And they do it all so quickly and professionally!! Justin is amazing & does it all! Including making sure everything is labeled, in the correct boxes, and before a box can leave the house he writes it down so they know where everything is. Such an organized and great system!! 100% recommend this team, next time I move I will definitely be using Carey Moving again!! Thank you all, especially Justin!!!

READ THIS BEFORE DOING BUSINESS WITH CAREY MOVING & STORAGE/ALLIED VAN LINES. Carey Moving & Storage/Allied Van Lines has been the worst moving company we have ever hired! The cost of our move from NC to FL was $5,119.41 which included additional liability insurance that we purchased in the event our furniture was lost, damaged or stolen. During the move our expensive, quality wood bookcases were badly damaged. Their settlement offer for the damaged furniture was $925.00, not nearly enough. Their motto, 'Carey carries carefully', more appropriately should be, Carey carries carelessly. Additionally, and worse yet, our treasured artwork was lost, two of which are irreplaceable oil paintings. When the company was made aware of our missing artwork their response was cold and detached and their apology insincere and meaningless. Communication regarding this matter has been virtually non-existent. I was told to file a complaint with the company. Valuable time lapsed during the complaint process. There was no real initiative by this company to try to secure and return our missing art to us. Initially, I was informed by Joyce at Carey Moving & Storage, that the driver, John Karl, misdelivered our paintings to the wrong address and that our paintings were going to be located and returned to us. When we requested compensation for the lost art in the event the artwork was not returned to us they have recanted that they ever advised us that the artwork was located. This company is disreputable and dishonest. Their refusal to compensate us for the lost artwork was based on my signing the inventory sheets on delivery day. I explained to the claims department and others at Carey Moving & Storage, that the driver, John Karl, instructed me to sign the sheets even though I had expressed concern that some of our furniture was damaged in transport and that I couldn't verify that we had received all our belongings. The driver, John Karl, misled me with his reassurance that by me signing the paperwork upon delivery that it would in no way impact any future claim for damaged or lost goods. I was ill advised by this company and I am now without my treasured art and no compensation for it even after paying for liability insurance. This company has unscrupulous, unethical business practices and takes advantage of its customers during a stressful, chaotic time preying on its customers' vulnerability. Their philosophy of caring for your belongings like their own is laughable. A true litmus test of how a company values its customers can be seen in how they handle customer complaints. This company rates an 'F'! This company has a current back log of complaints. Read the reviews about this company on other sites ie Yelp, BBB, etc and you will find that there are many, many other very dissatisfied customers as well. If you value your furniture and belongings, do yourself an enormous favor and choose a different moving company to do business with.

Justin provided an incredible experience. From pick up to drop off I had clear expectations and followed through with every promise. Moving is difficult but Carey and Justin made everything easier.