CARPENTER BROS. MOVING & STORAGE, INC.

Carpenter Brother's is a professional company that provides personal, honest and reliable service. My family has been using them for over 25 years for a number of moves up and down the east coast.
I highly recommend them and would not use anyone else.

2 1/2 years ago, I called Carpenter Brothers in Plattsburgh to come and remove furniture from the house and store it for about a year. They said no problem. They provided men who did a great job, removed the furniture, and put it in storage. About a year later, I went for the first time 60 miles from where I live to remove items, and finally, I saw the storage place for the first time and realized only then that the storage unit was a former wooden army barracks. We removed half of the items, so I asked the management for a smaller unit. They said they would look for one and move the items for me to the smaller unit to reduce annual storage fees, but that never happened. Six months later, upon my inquiry, they said they had looked around and were unavailable. So, I was stuck with the larger, more expensive unit. I do wonder if that is correct after today.
Yesterday, we had all the items, stored for two years and a couple of months, delivered an hour away to Saranac Lake. One couch, two overstuffed chairs, two mattresses, and other boxed linens arrived mice-infested. I refused delivery of five items, which were ruined and obviously destroyed. I asked the movers to return them to the management as proof of the condition of the ruined items: Nesting materials brought in by mice, holes in upholstery, and boxes infested with live mice and spiders. Two charming and professional men delivered my items. They were not surprised as this seems to be a frequent complaint! I called today to discuss the condition of the items, and I was told that they are not responsible for anything. Damage done by the vermin and the insects after I paid many thousands of dollars to store them is my problem! I have tried to get the owner to return my calls. No response so far. People need to know and judge for themselves and determine whether they want to use this company. I paid many thousands of dollars to store items. This seemed to be a poor company.

2 1/2 years ago, I called Carpenter Brothers in Plattsburgh to come and remove furniture from the house and store it for about a year. They said no problem. They provided men who did a great job, removed the furniture, and put it in storage. About a year later, I went for the first time 60 miles from where I live to remove items, and finally, I saw the storage place for the first time and realized only then that the storage unit was a former wooden army barracks. We removed half of the items, so I asked the management for a smaller unit. They said they would look for one and move the items for me to the smaller unit to reduce annual storage fees, but that never happened. Six months later, upon my inquiry, they said they had looked around and were unavailable. So, I was stuck with the larger, more expensive unit. I do wonder if that is correct after today.
Yesterday, we had all the items, stored for two years and a couple of months, delivered an hour away to Saranac Lake. One couch, two overstuffed chairs, two mattresses, and other boxed linens arrived mice-infested. I refused delivery of five items, which were ruined and obviously destroyed. I asked the movers to return them to the management as proof of the condition of the ruined items: Nesting materials brought in by mice, holes in upholstery, and boxes infested with live mice and spiders. Two charming and professional men delivered my items. They were not surprised as this seems to be a frequent complaint! I called today to discuss the condition of the items, and I was told that they are not responsible for anything. Damage done by the vermin and the insects after I paid many thousands of dollars to store them is my problem! I have tried to get the owner to return my calls. No response so far. People need to know and judge for themselves and determine whether they want to use this company. I paid many thousands of dollars to store items. This seemed to be a poor company.

Just want to say thank you to the guys at Carpenter Bros for their help. They showed up and got the job done in a well timely manner. Kyle and his staff were professionals through and through.

Just want to say thank you to the guys at Carpenter Bros for their help. They showed up and got the job done in a well timely manner. Kyle and his staff were professionals through and through.