Carson Valley Movers

Miki personally coordinated everything that my Client needed to get items to three separate destinations by coordinating packing and setting up delivery times of precious family heirlooms.

Would recommend them and will use them again for future client needs.

Carson Valley movers, Bless their hearts!

TL: DR - [-5 stars--Google doesn't let you choose 0 stars] If you don’t care about your belongings and whether or not they are all handled carefully and not lost in transit, then Carson Valley movers (CVM) are for you because they don’t care about your belongings either!

Full disclosure: I signed a contract and paid CVM by check; half as a deposit in good faith before the work and half the day they delivered my belongings. I will own that I was naïve and I should have withheld final payment until I had gone through all of my belongings to ensure everything was there. I mistakenly thought that Carson Valley movers would stand behind their work if anything went wrong. That was not the case.

My experience with Carson Valley movers was in July of 2022. The reason I waited to post this review is that I did not want to write it in the heat of the moment, and I wanted to give them the benefit of the doubt and evaluate the quality of their service in the context of other local businesses. The verdict is clear: CVM are bottom of the barrel when it comes to service. Every other local business that I have dealt with since moving to this area has been helpful and accountable, and acted with integrity if anything did not go correctly. In fact in a few cases local companies reached out to me because they were not satisfied with the level of service they provided to me even if I was happy with their service.

I won’t go into all of the events and details of my experience with CVM but here are the salient facts:

I paid them well over $10K for their expertise to ensure my belongings would be safely and securely moved to my new home. In the process a large box with contents valued at several thousands dollars went missing. In addition, when I went back to my previous residence to clean I found CVM had left several pieces of expensive cutlery and a few unopened bottles of alcohol behind.

I contacted CVM within a week of delivery to my new home when I realized the box was missing. They did nothing to try to find my missing possessions and instead they cashed my check and went on vacation for a week, never bothering to let me know they would be away. Over several weeks I went to their office in person. More than once I offered a substantial reward for the return of my items. They could not possibly have been more apathetic if they tried. They said they did not have the items. They did not offer to look for them, and they did not offer to reimburse me or even talk about filing an insurance claim. They never bothered to respond to calls or emails. They claim the items were stolen off of their truck in San Francisco. I don’t believe that is what happened. It is highly unlikely anyone would be able to wield a very large and heavy box off of the truck on a steep incline and somehow carry it away. But even if it were true CVM were negligent because they knew where they were going to be working. If they were concerned about items being stolen they should’ve provided sufficient personnel so that my belongings were never left unattended.

After many weeks they eventually cut me a check for a fraction of the value of my missing belongings.

Looking back on the events, I realize it is pointless to be upset with CVM. They are so incompetent they don’t even know the meaning of the word “incompetent”. A picture is worth a thousand words. Because my street in San Francisco is so steep, to prevent a runaway I advised them to put blocks under the wheels of their truck while loading it. They said not to worry because they have rocks they put under the tires. Here is a picture of the truck with the rocks they used (you’ll need to zoom in to the tires). Bless their hearts! How can I possibly be angry with a company where this is the level of their intelligence?

The movers showed up 40 minutes late for a corporate move. Their excuse was they had to stop and have breakfast. They were hungry. When asked about their professionalism they threatened to walk off the job. Unless I was nice to them. Obviously I would never use this company again

I can't say thank you, enough, to these professionals for helping my mother move, a couple of times, and helping with her belongings after she passed. They were patient, with me, while I coordinated the pick up of her things, and took the reins in dealing with the consignment company. During a tough time, emotionally and physically, they are the reason things got done! Thank you, again! My mother trusted you, and always spoke highly of you, and I can see why!