Castle Rock Self Storage & U-Haul

I absolutely love castle rock self storage been a customer for 8 years and in those 8 years I have run into different scenarios and they are always there for me excellent customer service they go above and beyond need some where to store your belongings or just need a truck rental they are the place to go you won't be disappointed Beth is the current manager on site and she is a rock star she will address any issue you have thanks for listening and have a wonderful day

The staff and site manager have always been outstanding. Their customer service is second to none. The location is always clean easily accessible. Beth has gone out of her way to accommodate me and my scheduling needs. I was in a bind and no other company was willing to help me in the short amount of time that I required and after calling Beth I was able to secure a site without having to change the schedule with my movers and transporters. So yes they are amazing and super fantastic

Beth was outstanding thank you for the amazing service and helpful experience!

I am a Castle Rock resident since 2000. My lease had ended in 12/19 & I needed to store my belongings until I could find a new place to live. Self Storage had always been close to me, so I stopped in & told the office my situation. They gave me a fair deal, were professional & very friendly, so I was pleased I made the right decision. It was a huge chunck of my stress eliminated from my life, thanks to them. The beginning of this year, 2023, I met the Resident Manager to discuss a new lease & what a breath of fresh air she was. I told her my story which was completely upside down, as I've been waiting to be added to the national transplant list & a slew of other horrible events I was dealing with. She listened to my every word & kept me at the same rent amount, rather than lose me to another local storage company. It can't even describe what a huge weight it was lifted from my life. I could never thank her enough. I may not even make it to my transplant surgery but that gesture was the nicest thing anyone had done for me in years & I appreciate it more than she realizes or words can say. I'm so thankful I found Self Storage back in 2019 & am glad I'm still there in 2023. They truly take care of & work with their customers & I would highly recomment them to anyone needing storage services. Thank you.

This isn't a real U-Haul. For this reason, they do not accept returns of unused boxes, and their prices are higher than a real U-Haul. You should actively avoid using this business for this reason. It's really just a storage facility, that sells a few U-Haul products.

My conversation with the sales person went like this. I mentioned that I would return my unused boxes, and the salesperson said that they didn't accept returns, and was doubtful that any other location did either.

Okay, folks. It's actually printed on the side of the box. How can you be in the U-Haul business and not know that?

I did return unused boxes to the U-Haul on Gilbert. That's when I discovered that this location is overcharging. The Kellogg location charged me $12 per box for large picture boxes. The price at the Gilbert location was $8 for the same box.

Again, actively avoid this business. They might be a good storage facility, but U-Haul? Not so much.