Certified Relocations Inc

Certified Relocations was very friendly, helpful, and efficient.

I had a last minute weekend move from a cottage that was up nearly a hundred and forty stairs. A team of three men came at 8 am on Sunday morning (they said they would be there between 8-10 am) and hauled everything out without a scratch. They were very fast at boxing up a few odds and ends that I had left about, and even tightened loose screws on furniture when setting up at the new place.

This was only the second time I have ever hired movers, but I think that the price was reasonable and the work was done professionally. I would highly recommend them.

Thanks to my friend who recommended Certified Relocation, I picked them to help with my move yesterday. I've moved houses before and by far, Certified is THE BEST MOVING COMPANY I've ever dealt with! They are incredibly prompt, fast, courteous, neat, professional and CAREFUL. Everything you could ask from a moving company. The foreman they sent to my house was amazing. They also sent 3 other guys and they finished everything so quickly (I moved into a 3,000 sf house!) that the price came in UNDER BUDGET! It's hard to find any company, let alone a moving company, that's this good and honest! Another word of advice ... DO NOT go with the cheapest company ... you will be sorry. They always tack on lots of fees to bring their price back up. These guys were very upfront about any additional charges (gas charge, etc.) so I knew exactly what I was paying ahead of time. I HIGHLY RECOMMEND CERTIFIED RELOCATION!

HANG UP THE PHONE and call another moving company! I wouldn't wish the experience I had with Certified Relocations on anyone, except maybe the boss over there, Ofir Morlevi! What a total bait and switch. This move was such a cliche litany of fudge-ups that I'm not sure where to begin. So here it is:

- Showed up 6.5 hours late, in a rented Penske truck. Right now, I wish we had turned them away on the spot.

- Was told that they don't take my credit card -- even though I used it to pay the deposit. The foreman put me on the phone with the big boss, Ofir Morlevi, who insisted that they simply 'don't' accept that card -- when they already had. Even when I told him that I asked the salesman if I could pay by card, he refused to honor that, or anything else I was told. Of course I wasn't allowed to speak to the salesman and no one answered the line at the office from that point on.

- Contrary to what the salesman sold me, the insurance level I wanted was more than what we had agreed. A lot more.

- I asked that the movers pack my china and crystal, the only valuable things I have. They didn't bring any dishapacks, just regular boxes -- and I had called and spoken to someone in customer service to ask specifically about that. And they ran out of newsprint before they were halfway through! And left half my dishes on the floor of the apartment.

- One of the movers dropped my husband's guitar case on the stairs -- and LAUGHED ABOUT IT.

- The same mover dropped my bedroom dresser and broke a piece off of it. He insisted he could just push it back into place.

- It took the moving company a half hour longer to get to the destination than it did me. They said they took a well-deserved break. I don't disagree. What I do disagree with is their insistence that I pay for that time in the hourly rate.

But here's the kicker: They insisted we pay for TWICE AS MANY HOURS as it actually took. The foreman, Jose, was a complete jerk, the worst customer-facing person I've seen outside the DMV. We arrived at the destination in less than 5.5 hours, even including their break, but he insisted we pay for 11 hours worth, saying it would take them that long to unload and travel back to their destination. Of course it took less than an hour for them to unload, even with arguing time included. We tried to reason to no avail, and he started slamming our items back into the truck. I watched him take a giant chip out of the tabletop surface of a butcher's block we got as a wedding gift, and put a huge scrape down the front of our wood bookcase. Many boxes were crushed, and we saw that inside the truck they put boxes that said 'books' on top of boxes marked 'FRAGILE', etc.

We finally agreed to pay double the estimate, which was actually pretty accurate.

On their way out, they backed the truck into my car and dented the hood. And drove right on out.

I would have gladly paid 3x what they charged us to work with good, trustworthy people. As it is, I'm looking into what recourse I have to get our money back.