Charles River Movers

I would not recommend this mover. They are not what I expected. They are just guys and a truck, not professional movers. The movers themselves were nice, but inexperienced and ended up doing damage to a few pieces of our furniture and hit the walls a few times. They didn’t use basic moving equipment like straps, etc.

They spent way too much time wrapping our stuff in plastic and organizing the truck. What was supposed to be a 2 hour job took twice that.

They charged me much more than the original quote and when we complained they claimed that they could figure something out with us. In the end he ended up lying, being rude and doing nothing.

You can do better than Charles River Movers.

Reply:
The quote I was given was in dollars not time. I was told $650. I was charged double that. I was charged for travel time when the travel time should have been 2 minutes.

We got an estimate for $650 they ended up charging over $1000 and damaged multiple items. They took very long to pack the truck and I really don't think they were trying to be quick nor efficient.

Update: they asked me to call them on their response to my review (which they have since deleted). So I called, the owner (I think, idk who he was and don't care) was extremely rude and also lied and said he overheard the whole conversation between my bf and the guy who booked us, he said my bf said we had more stuff than we first listed, which he did not said. First of all, when we were finding quotes by phone they got us with a good deal that is not real, however they wrote down on the paperwork a much higher estimate and said not to worry that it won't get to that length, but it did. So yeah, horrible company

Charles River Movers delivers! I called requesting movers to bring two 300 pound (each) cabinets from the street down into my basement through a very narrow opening in the back of my town house. Additionally, I needed the service immediately! Within an hour, two extremely competent and professional movers arrived and placed the cabinets, protecting my floor and cleaning up the debris. I was so thriled with their service and can highly recommend Charles River Movers.

We hired Charles River Movers to move a piano because they assured me they were experienced moving pianos and had insurance in case of damage. Damage occurred, including a large crack in the piano fallboard, during the move resulting in over $600 worth of damage. The repair person said that type of damage is a result in incorrectly strapping the fallboard during the move. Charles Rivers Movers has not responded to my request for payment.

Update in response to the owner’s comments: Nobody from Charles River Movers ever visualized the damage. An inspection was conducted prior to the move and no damage was recorded as the piano was in excellent condition. Following the move, once the damage was discovered by the piano tuner within a week of the move, the movers said they would only visit to see the damage if we agreed to let them repair it. The only part of the owner’s response that’s correct is the part about them offering to repair the damage. It is peculiar that they would offer to repair damage they claim they didn’t cause.

We went to small claims court and the movers were ordered by the court to pay for the damage.

Outstanding company to di business with. Very Proffesional from start to finish.They are More than accomedating.