Charlie's Angels Movers

Charlie's Angels Movers at first glance seems to have really glowing reviews. Based on what I read on Google, Yelp and elsewhere I would have never expected what went down this weekend. I recognize labor day weekend is one of the busiest moving weekends of the year but I couldn't have imagined they would overbook bad enough to treat paying customers like this. So, if you're anything like me and looking for a trustworthy moving company and automatically check for the most recent one star review, I want to give you the basics on what went wrong:

- They tried to cancel our move on the day of. Basically the worst thing a moving company could do besides breaking all of your stuff.
- Despite being very communicative ahead of the move, including gathering info on everything we needed and assigning us specific movers to 'fit our profile', they never called us on moving day.
- We were under the impression the movers were supposed to arrive at 1 PM. They were supposed to call 30 minutes ahead of arrival. When we hadn't heard anything by 12:45 we called up the office and spoke to Brian. He told us 'oh no you didn't have them booked from 1 to 5 PM, they have an arrival window of 1 to 5 PM.' My girlfriend and I both thought this sounded off based on her previous conversation with him, but in the moment chose to believe it. He says he's going to get an ETA and get back to us ASAP.
- Hours go by, we hear nothing from Brian or any movers. We are moving 12 minutes away from our current house so we start taking over little boxes a few loads at a time in our cars, ready at any point to hear from them.
- It's 4:30, still nothing. We call back Brian and he sheepishly admits that it's been 'one of those days' and they have overbooked their movers. He asks if we can move tomorrow instead of today.
- At this point, my girlfriend and I are freaking out. We have packed up all of our belongings and are supposed to be out by the next day (first of the month). Brian starts to back down and say he will do his best to get someone out to us today.
- Someone calls us and says he can be out to our house in 2 hours (keep in mind at this point it is 5:30 PM).
- A guy (not the mover we were originally assinged) shows up at 7:30 and says the truck is just minutes away. A few minutes go by. He says oh the truck accidentally arrived at the house we're moving into, he's on his way here now. The truck doesn't arrive for another 45 minutes. At this point I offered with the guy to cancel because we were afraid of moving all of our stuff in the dark. He insisted it would get done and we wouldn't be here until 'after midnight'.
- Thankfully in that time, the one mover that was there had been moving stuff into the carport. This guy was mostly professional and seemed like he was doing his best under really bad circumstances.
- From this point on the mover, the truck driver, and a third mover who was called in by the first guy to come help speed things along took about 3 hours to load everything up.
- To speed this process along, my girlfriend and I disassembled our own bed. The exhausted movers were very complimentary.
- We arrived at our house about midnight and wrapped things up at 1:30. We had to rebuild our own bed frame and didn't get to bed ourselves until about 3:30 AM.
- Of course, a few pieces of furniture got damaged as well. We saw that coming.

I want to clarify that I don't necessarily blame the movers who eventually showed up at my house. I recognize that they were put into a difficult situation by the people running this company who overbooked and overworked them. They could have been more professional but ultimately because of their boss's mistakes, we were all put into a situation that was rushed and stressful. One of them commented that Brian doesn't communicate with them either and that this sort of thing happens to them 'all the time.' Hardly the 'angelic' stress-free situation that they advertise. Because of incompetent scheduling, and extreme lack of communication this was probably the most stressful move I've ever endured.

Charlie's Angels was wonderful during our whole move. Brian was very helpful in getting us a quick quote for our last minute move, and answering any questions that we had. On moving day Manny, Bryce, Lamont and Osshawn were quick, and got everything in and out safely and securely. They were all incredibly kind and helpful during a very stressful time. Will be recommending them to anyone who asks for movers.

OUTSTANDING ..

Charlie’s angels was incredible. This was the best move I have ever had. All these guys, and Osshawn who’s not pictured here, were incredible. We moved from Ga to Sc and everything was so breezy. The guys were great fun but worked so hard and so dang fast. Everything from the initial quoter to the final goodbye it was a professional and great experience.

I was pleasantly surprised and how this company does business.
Very professional. Very communicative. The guys that came to do the actual move were all courteous, accommodating, very quick and efficient.
I cannot thank them enough for making this move stress free and seem less. Will definitely use them again and have already referred them out ! Great job Charlie's Angels. It was a heavenly experience !!