Charter Transportation, Inc.

No problems noted, made the move cross-country extremely easy and drop off convenient. Do recommend!

This mover was incredible overall. The courtesy and respect were top notch. They were well at communicating with me. Very careful with my belongings.

This is absolutely not a military friendly company. Not only did I have issues in settling for damage done to my apartment during move in, I had items the movers admitted to breaking denied by claims even thought the movers marked it as destroyed BY THEM upon delivery. Fast forward to the claims process, I have accepted their offer for the items broken and still have not received payment over 90 days later. I have been told 'we can't control USPS', 'there is an issue with our system', and 'it’s stamped as paid, we don't know what the issue is'. I don't know why the military chooses to contract with this company, but I am working with the local transportation office to have them lose their contract for poor customer service and breach of contract (refusing to put my furniture together which I am entitled to as a military mover). I pray you don’t engage with Deloris Young who is dumber than a rock and gets confused by her own emails. I still have not received payment and now they will not return calls or emails. Fraudulent company

I’m only giving them two stars because Kristen has been helpful from start to finish. The ONE mover was a decent guy. But when we got to our destination we noticed a lot of broken items and missing items. I don’t mind the missing items. They were nothing sentimental or super expensive and obviously someone else needed it more than me. But the 70 inch tv we have had a piece of cardboard on the screen and shrink wrap around it. It was bound to break. I even asked the driver if that was safe and he said “oh yeah it’ll be fine”. We finally finished unpacking and organizing and are finding more things broken. Which is fine I guess but here comes the best part. The first claim I filed (there will be one more) was more than a month ago for over $800 worth of damages and I keep getting told the system is down, it’s been hacked, we’ll mail you a check. Please charter TSP, fix your claims department. The military should probably not use you all anymore because service members stuff gets broken and you don’t give a damn to fix it in a timely manner.