Chase Moving and Storage

Great staff, great agency. Ill be back. Thanks Joey

I would definitely recommend Chase moving to my friends and family in the Vermont area. Ron recently moved me from Vermont to Massachusetts and the move couldn’t have gone smoother. The guys packing me were professional and hard working, Ron personally drove the truck down and unloaded me, and the guys on the MA end were fast, efficient and did a fantastic job unloading me. Communication with Ron and Kevin throughout the process was great! Can’t recommend enough. They were the least stressful part of my move.

Hard no on using Chase for an out of state move. We used them for a move from VT to FL in August. We got multiple quotes and decided to go with these guys because they were affiliated with a larger company and we assumed that would come with more reliable service (wrong assumption). We scheduled our move and were given an 8-10 day deliver window for when our belongings would be delivered to our new home in Florida. Everything was picked up on time and the workers who did the packing were very nice. However, after the truck left, we heard absolutely nothing. When we were approaching the end of the delivery window, we called to confirm that our house was going to be delivered – only to learn that it had not left Vermont and that there was no schedule for when it would be delivered. No one called to tell us about the delay, we had to do the follow up. Plus, they charged my card the full amount even though the contract clearly said payment was due ‘on delivery’. When I asked Ron to reverse the charges until delivery was made, he made a bunch of excuses why this couldn’t happen and how it would create further delays even though the contract was clear when payment was due.
So, we were left living in an empty house with no expectations of when the fully paid services would actually be completed. When I complained to Ron, his response was that ‘we weren’t the only ones being impacted by the delay because our belongings were taking up valuable space in his storage facility’. He actually sent this in writing! There was never any proactive communication from Chase Allied. When we did get any sort of communication it was simply to point the finger at Allied and to do nothing to help get to a resolution. When our belongings did arrive, we had many broken pieces and a couch with water damage because it was poorly wrapped and stored. So, in summary, services not completed as contracted, no communication, no customer service, no accountability. Stay away.

We we worked with Chase, Kevin and Ron on our upcoming move. Ron did a virtual walkthrough of our house (while also washing his hands and getting a drink of water with me on FaceTime viewing all this. ) during the FaceTime call. The quote was sent immediately after. I responded to the quote immediately with the dates entered as they didn’t match the dates I requested. His email also stated to reply to this email to confirm the dates. Once he clarified the dates which he had in the notes section, I replied to consider this email confirmation of the dates and then sent the signed contract. No acknowledgement of that email. I decided to check in with them before heading out of town. I finally received an email saying that our dates and no other dates were available. They never acknowledged the confirming email or the signed contract. Calls were placed to no avail. No response. No courtesy , No trying to work with us. Nothing. Very very poor customer service.