City Moving

Moved everything on time and very nice delivery people, very fast as well. I suggest going through them highly!

Andre and Trey were fast and courteous when delivering all of our furniture. They were super friendly and got done quicker than we can imagine.

Movers were professional and efficient, no items were damaged

UPDATE given their response:
- Rather than refunding the full $850 dollars they offered $400 after HOURS on the phone and weeks trying to get this resolved with the threat that if I didn't take it and reviewed them they would 'have their legal team get in touch with me. Hostage much?
- Since the delivery address was the same throughout this entire process, I'm stymied to understand how an additional fee couldn't have been anticipated. They sure seemed to take their estimates seriously enough despite how wrong they were but didn't apply it to themselves.

This is literally the only time I have ever wanted to give zero reviews. I worked with this company at their locations in Kona, HI, Los Angeles, CA and Chicago, IL as part of a cross-country move. The actual moving staff in Hawaii were amazing, but every person I dealt with from the offices from that point forward have been truly predatory. BEWARE though...the company is an absolute scam.

I received a quote from Andre on 12/31/21 to move a portion of my home in Hawaii to my new home in Chicago. He asked me to send him a list of items. I did so and made it as comprehensive as possible. He estimated this would take 41 boxes. Having little experience in this I assumed he knew his stuff so I signed.

My move was scheduled for January 4th. They arrived, were polite, and packed us up. At the end of the day, I ADDED many items to the original list but the total number of boxes? 19. A full HALF of what was estimated. I paid $3300 and thought that was the end of the day.

Fast forward THREE FULL MONTHS they finally let me know my stuff is ready for delivery, but want an additional $650 to match the price of the estimate. Since they had 'reserved space based on 41 boxes.' I tried multiple times to explain that had the estimate been 15-20% of the actual pick up I'd be happy to pay the full amount and call it a rounding error. But to be 2X off doesn't seem fair or honest. At best, that is just woeful incompetence. At worst, that sounds like a sales rep who got paid by what he booked and padding the numbers. They refused to budge after 3-4 attempts and let me know to get my stuff I had to pay.

On top of all of that? They charged me an extra $200 for a special car because 'the streets of Chicago are just too narrow' (side note - uh, what?), then double charged me both the $650 and $200 day of and took many days to refund. And threatened to have their 'legal team get in contact with me' should I proceed with writing this review. Nice.

Stay away. The deal isn't worth it.

This was my first experience with City Moving and I'm so glad I have chosen them. They were half an hour late but I have received a call from them informing me about it. I can not say enough about Rueben and George. They made the process of moving easy. They finished loading and unloading within 6 hours and I could not be more happier. Thank you so much George and Ruben. You guys are awesome