City Moving

The guys that can to move my cousins stuff were super friendly and extremely patient...

I’ve moved multiple times across the states and they are by far the worst moving company there is. I should have taken a hint from the delays from their sales manager Andre and gone with the other company. Now, I am still trying to resolve an issue created by their lack of response to customer complaints. It’s near impossible to get someone to pick up the phone who handles customer complaints seriously.

The boxes coming out destroyed is very true, I have several items that came damaged and the boxes were incredibly beat up compared with other boxes in the truck. @Frank, I am still waiting for your call regarding how to resolve my multiple complaints that, apparently, you are aware and you have done nothing.

Bill of Lading Number (Job #): 100187828 Pickup Date: 10/22/2020 Delivery Date: 12/22/2020
Incident Description
We hired City Moving to move our furniture to our new home in Oregon. The movers arrived at our home in Hilo Hawaii to move our furniture they were not wearing masks. We asked them to because we are seniors and were afraid of catching COVID they refused. They were rude to us and left some of our items never packing them. We arrived in Oregon and on Dec 22 2020 a crew arrived with our damaged items. The men would not wear masks and told us to take pictures of the damage and report it. My husband and I got COVID so could not place a claim for a month we were told our damages could not be covered to replace and only 60 cents a lb. The workers put a hole in our wall so I filed a $250 dollar claim to fix that and received a check from them 1/7/2021 I then put a claim together for the damage to our other items So many items were damaged. They are refusing honoring the claim for damage of our furniture and sent me a fraudulent document saying I signed releasing them. It could have not been signed as they are saying because the settlement agreement has a date of Nov 8 2020 and we had not even received the shipment by then. They have not only damaged our items and refuse to honor our claim but also sent me a signed settlement that I did not sign. Barbara Evensizer

DO NOT USE THIS COMPANY. We recieved only part of our stuff, had very valuable and sentimental items stolen (they were inside a box packed away in another box, so our stuff was rifled through, which was obvious), and recieved some of our furniture with missing pieces. The tv stand we moved was packed awesome when it left our house and when we recieved it, it was packed completely different with all of the shelves on the inside missing. Communication was great up until they had a deposit and then good luck trying to get a hold of anybody. They were late on the pickup, late on the delivery, and charged me an extra 500 on the day of pickup because in the initial quote they labeled the boxes as small even when I said they were large boxes and when I called to complain, they told me i got a great deal! Horrible customer service, their deadlines are more like guidelines, and absolutely no dignity in the way the business is ran. Worst experience we have ever had.