City Moving

Crushed boxes, broken furniture, missing goods and just try to make a claim...next to impossible.

In the beginning this company was personable and easy to work with. Once they had our stuff everything changed. Our shipment was crushed and valuable items were missing. All responses were canned. I repeatedly asked for them to forward our claim to their errors and omissions carrier as negligence was involved. They did nothing. Weeks after our initial delivery the truck driver contacted me as he found one of our missing boxes. It was so damaged that even taped and tied the contents were falling out of it. We had damage to about 40% of our shipment. Only three boxes arrived intact out of over 200. It appeared our furniture had been left in the rain. Books arrived with the pages stuck together as if with glue.

This company goes by many names. They advertise heavily. So when you receive your quote from anyone on the internet, see if City Moving is in the sender name. HHG Logistics is apparently who you end up dealing with. If you can call dealing writing to someone repeatedly and getting only non responsive replies.

Worst movers ever!!!! Do NOT use them. They are related to PRIME MOVING, which is even worse. But anyway, I used them to move from Houston, TX to Hilo, HI. They lost an expensive item, crushed all but 2 of our boxes (we had over 20), broke valuable items, have cuts in paintings, bent my expensive bicycle, broke (smashed into pieces) two tables, lied about our delivery date, would not answer calls or voicemails when we called them. Plus, they overcharged and refused to release our household goods until we paid. They are dishonest, angry, sloppy and do not care about your things. PLEASE , the only way to stop their horrible business practices is to not use them!!! Try Royal Hawaiian .

Lost boxes,the ones that did make it crushed. Nothing but problems shipping the cars. 10 weeks to deliver furniture. Not worth it, they are cheaper for a reason. Always unorganized when I called.