Coach USA Moving and Storage

Frankly one of the uncomplicated, most well planned moves I have ever experienced. Movers came early and were completed well within the 2 hour minimum. Crew were friendly and humble of not only our belongings but also the buildings that we were moving out of and in to. The end price was exactly what we were quoted. Can't recommend Coach USA Moving enough they were really a great movers.

Shown up on time, moved inside the time period we had talked about. The individual we facilitated with by means of email was extremely FAST and DIRECT. We booked everything quick and had the COI's finished soon. At the point when we disapproved of stopping the day of, the coordinator mercifully tended to it immediately.

Several items broken, destroyed and no longer usable. Broken dresser mirror, fractured wooden headboard, scraped antique brass bed with broken middle support. Broken glass, totes broken and must were thrown or stepped on. $7300 COST !!! NO REFUND. Offered me $60

** Do not be fooled by this company stating the people were not customers, when, in fact they were! This company uses rebuttal/excuse EVERY TIME there is a complaint! PATHETIC!**

My friends,the Cupchaks,used this company for their move from MA to VA. Packing was done on May 24 & 25 in MA. Delivery was made on May 28 in VA. If you value your possessions, from breakage and damage, do not do business with Northern or Coach!

It seems that Coach replies to quite a few negative reviews that the person was never a customer. So, all those people were not customers?! Stop deflecting. You cannot post that about the Cupchaks. I was there on May 24 & May 25, when you sent an Enterprise rental truck to do the move instead of a moving van. When questioned, the excuse was the moving van was supposed to come but there was a mix up. So, that rental truck had to be loaded a total of 3 times, taken to the Coach facility and everything unloaded to the moving van. 3 times loading, unloading
and loading to the moving van and then at delivery unloading. That is a lot of handling possessions and causing damage.

The following is the post Cupchaks wrote and asked me to post here for them:

“I have to warn my family and friends not to use Northern Moving, a broker, for Coach USA Moving! They are absolutely terrible. They packed for us, didn’t pack the glass shelves in our hutch left them in and they were shattered; ripped our leather love seat; broke 11 out of 20 pottery Chowder bowls, many more of our pottery; China dishes, platters, crystal stemware; a treasured lamp they took apart tore the wire; and many more. We have moved many times, at least 10, rarely had anything broken. Pass the word to your friends and family that may be moving????“

This is in reference to job number: WB4825538. My name as it appears on the order is Ian Rentz.
I can't recommend this business whether it's affordable or quick service you need. We ended up paying over $800 more than what was initially estimated, and what did we get in return? Customer service that was rude and unhelpful, broken and disassembled furniture, and a lot of 'Well, technically...' explanations for the issues. It was painful trying to get any updates on the status of the delivery. When it was delivered, the driver wouldn't start unloading our items during delivery until we paid with cash or money order, which makes no sense as we were able to pay via card up until that point. Then when we told him we'd need to go out and get cash or the money order, for the amount that we were just told, and he said we'd be charged a 'waiting fee'. That's on top of the additional charges for every stair step they took on the way up to our apartment. Oh, and they had a delivery window of up to 14 business days on moves from 500 to 1000 miles. Imagine moving to a new place and waiting 3 weeks for furniture. Luckily, ours arrived after only about a week and a half, but it was still inconvenient, since that delivery window was not made obvious to us when we signed up. Later, we discovered that the bed frame, two of our desks, and a lamp were all damaged and disassembled. Overall, it has been a surprisingly stressful experience.
Edit: Also, it turns out that the crew lost a headset (in its box) and also broke one of the wheels on one of our office chairs.
Edit 2: Please ignore the response from the owner. I am a real customer and still have the receipts.