Cobra Vanlines

Over charging. Not helpful.

I am reviewing again because they were truly horrible to work with. We thought we were hiring Empire Moving. They took our information and gave us estimate over the phone. My husband walked through each room of the home and told an estimator exactly what was being moved. Then as moving day arrives we find out they contracted it to Cobra. I reviewed this last week and they responded that they arrived on contracted date- no, they were two days late. Also never called to say how late they would be and got irritated when I called the driver to see when they were arriving. Demanded different payment methods each time they arrived and wouldn’t work at all until I had that payment on hand ( even though I was not notified beforehand of the amount) Rude driver/ manager. He threatened to quit the job several times. Inefficiency- drove back and forth from NJ to Richmond Virginia three times because they didn’t bring trucks big enough each time! We have contacted their insurance company with claim information several times- despite Cobra saying we haven’t contacted insurance in six months- a blatant lie. Evidently my bad reviews triggered something because today my husband was contacted by the insurance company. With more stupid requests. Do NOT use CObra or Empire/ it’s not worth the very upsetting and stressful situation they caused. I was crying for weeks about whole thing. Overcharged us $8,000!

DO NOT USE THIS COMPANY! I ended up using Cobra because they were subcontracted by a larger company that I hired. The movers showed up 3 hours late to the 4 hour window I was given. No one was wearing masks or gloves (during COVID) and the proceeded to tell me that my move was going to cost me TWICE what the estimate was. Being that it was 8pm, the office was closed, and I had to be out by the next morning, I had to choice but to agree. When my furniture was (finally) delivered after being stored, I argued the amount of square footage they were claiming. Even though my items were measured near the original quoted price, they then told me I was being charged for the space needed for storage (not what I signed up for). Long story short...total SCAM. DONT DO IT!

Good company nice Peaple make my move easy and fast

He did a great job he is the best that I got helping me with everything