College Hunks Hauling Junk and Moving DuPage County

UPDATE 10/17 - After submitting a claim on 10/3 (I asked for $200 to be returned, splits the extra cost of the time), I received a response on 10/9. They apologized for my experience and stated , “I can get $175 approved as a full settlement but we kindly ask you (not requiring you, because that is illegal) to delete your negative online reviews.” I responded on 10/10, that I am asking for $200 back and anything less would not suffice and that asking me to delete my review is shady. They responded back that asking isn’t illegal, requiring that I take it down for a settlement is. After this exchange, I have not heard back. I followed up on 10/10, 10/15, and 10/16, and 10/17. I have not heard back regarding the return of my money.

10/8 - I would be cautious of working with College Hunks for moving. The quote I received for my move was inaccurate and their services costed me more than double my original quote.

I was quoted 4 hours for a move on 9/26 at $179/hour with 2 men. I was very clear what my items were and that I had 3 flights of stairs. When the movers arrived at my condo, they took a look at my stuff and claimed that it would probably only take 3 hours. The move ended up taking 6.25 hours and cost me a total of $1,700 ($200 was tip). Loading my items at my original location took 4 hours, the new place was 2.7 miles away (10 minute drive), and the remainder of the time was at the new location. I called the day after to discuss my experience and that it was unacceptable it took so long, even with my help going up and down the stairs. I was told that the average 2 bedroom apartment takes 4-6 hours and that their workers are background checked and not full of tattoos (that's offensive...as I have a tattoo, but I was told it was 'stigma'. I was given the runaround during the conversation and every excuse on why it took longer. I was told that someone would follow up with me. I didn't hear back until I called again and then was told I'd receive a email to file a 'dispute'. Never got the email, so I followed up again. They resent and I received a day later. After reviewing the email, the dispute was for damaged items. I called back stating I didn't have damaged items and that this was about the time it took to complete the job, never heard back. I called the phone number on my quote, and talked to someone who told me the owner would give me a call that night between 3PM - 5PM. Never got a call. I called again today where I was instructed to fill out the dispute claim via email and that is how they would continue contact.

I will say that Kyle, who helped me schedule my move was awesome. Also, the 2 movers that helped me on 9/26, were nice too. To be clear my issue is strictly with the original quote I was provided, the time it took to complete my move, and the process to discuss the issue. If I would have know It was going to take over 6 hours, I would have went with another company.

AVOID AT ALL COSTS. YOU'D HAVE A MORE ENJOYABLE MOVE BY SETTING YOUR POSSESSIONS ON FIRE.

Absolutely the worst moving company I've ever experienced. They were an hour late, packed the truck so inefficiently that they couldn't fit all of our stuff, banged walls, dropped items, lost items, etc.

We moved THIRTY MINUTES AWAY from a 1200 sqft house. There were no boxes, just furniture. It took 6 hours to load the truck and they couldn't even fit it all. 1 sofa, 2 desks, 2 beds, 1 table, 3 office chairs, etc. They left about 400 cubic feet of stuff remaining and couldn't go back without charging us full price for the time and mileage. Thank the heavens we were only 30 mins away so I could go back and solo load a uhaul trailer for the remaining items.

We called management and they made no accommodations worth mentioning... I think they gave us 15% off MATERIALS which was $75. Total cost was $2000...so this was meaningless.

Horrendous all around. I could've moved my house with 1 friend faster and better than this circus of a company.

They must be paying for 5 star reviews because I cannot envision a single person having a good encounter with them.

We are most likely going to file claims with our credit card company to remedy the situation since these jokers are useless.

Avoid. Avoid. Avoid.

Just had some furniture moved and put back together after being in a storage unit for a week! des and Billy were so fast, kind and efficient! We have used college hunks multiple times before and we have never been disappointed.

The way these business loads and organizes junks will take advantage of you. For what is like maybe half a load, they will make excuses and charge for a full load. Don't use this company.

Neat, careful, and quick in taking some old furniture and outdoor storage units at a reasonable price.