College Hunks Hauling Junk and Moving Jasper

Still the worst moving company ever!!! Never use this company!

College Hunks Jasper did a stellar job with our move. From start to finish including a 3 month storage and then an interstate move couldn’t be happier. Kudos to Mike and his team who moved us. Affordable, responsive, caring and professional.

DO NOT USE THIS COMPANY! If you have any issues at all you will never hear from them again. I’ve called and emailed numerous times with promises that someone from this office will contact me but they never do. Horrible customer service.

The guys called ahead of time, worked quickly and were very professional. I would definitely use them again.

I would love to be able to give College Hunks a good review because I did really like some of the people I dealt with, and the move captain Michael was very efficient.

Unfortunately, however, I cannot give them a good review - for several reasons. First of all, they misquoted me by over $1000, so I had to unexpectedly adjust my budget. Second of all, they confirmed that they would be able to complete my move in one day, which was not the case. As a client, I need to be able to rely on their quote in terms of time and money, so that I can plan accordingly. This left me scrambling to find a place to stay the night at the very last minute because I could not stay the night in my new place, as originally planned.

They then assigned some additional movers to the job as they had misquoted it and realized that they would need extra people in order to finish on time. Unfortunately, one of those movers damaged a table leg and also just dumped my boxes all in the same room, so that I had to scramble to explain to the team that I do need the boxes to be placed in the labeled rooms, as I do not have the capacity as a single woman to lug them into those rooms myself. I was informed that it was this mover's first day on the job, but nevertheless he should have been instructed to place the boxes in the appropriate rooms.

I paid an upcharge to purchase insurance in case of damages, and filed a claim in a timely manner. Staff member Brittni Nantz repeatedly reassured me that the claim had been processed and I would receive compensation soon. This unfortunately went on for months to the point where I called the College Hunks headquarters who then informed me that in actual fact a claim had never been filed in the first place. They then filed a claim for me, but informed me that I would still have to wait to hear back from this branch of College Hunks, which unfortunately I never did.

I don't know what went wrong here, but to this day I have not received compensation for the damaged items, which left a really nasty taste in my mouth because nobody likes being lied to. I don't feel that as a client I deserved this treatment because I tipped the movers, was patient and reasonable when things didn't go as planned and even treated everybody to lunch.

College Hunks (and branch owner Omar Nieves) - if you read this: I would still love to resolve this matter because it saddens me greatly that I have to leave a negative review of your company. This is not something I do lightly, but I am highly disappointed that I was repeatedly assured that you had filed a claim for damages and then ultimately I never received a payout and you essentially ignored my emails and my attempts to contact you about this. That is neither professional nor fair, and I deserve better. I invite you to act with integrity and contact me to resolve this matter, and I will be more than happy to change my review if you do because I am hoping that this is not representative of your business and, if it is, that is rather sad that you do not attach importance to treating your clients with more integrity.

For clarity: my move was from Savannah to Atlanta, and I originally did business with Omar Nieves and his team when Omar owned the Savannah branch before it was sold to a different owner. I was then informed that Omar and his team had switched to the Jasper branch. This is why I am posting my review on the Jasper page, in hopes that you, Omar, and your team will read this and that we can finally resolve this case to our mutual satisfaction. Thank you in advance:-).