Colonial Van Lines

Find an alternative.

I used Colonial to move from Chicago to Brooklyn - they talk a good game and come across as competitive in the initial quote - however they will in fact add on hidden fee's in your final invoice and make no apologies for it.

They charged me almost a $1000 dollars extra for various additional things - the most conspicuous of which was the use of a smaller 'shuttle van' because of the size of the streets in BK for drop off. Despite the same van picking up my belongings in Chicago that did the drop off in NYC. The explanation for the extra charge was nonsensical to me. They admitted they should have told me about the extra fee's earlier but did absolutely nothing to rectify it.

They also use local companies to do the actual moving - luckily for me the guys I got were great. No complaints there.. Just Colonial adding things on later.

They appear professional but you come away with a bad taste in your mouth and a lighter wallet.

UPDATE** The resolutions Department have been very helpful after posting this review. They've been quick to try to rectify the situation which has been really appreciated.

Good communication. They were transparent with the costs, which was helpful since our needs changed throughout the process. Customer service always followed up with any questions that we had. Moved from Pennsylvania to a 2-stop in Ohio (apartment and storage unit). The price was competitive, which is also a plus. I'd work with them again in the future.

Good communication. They were transparent with the costs, which was helpful since our needs changed throughout the process. Customer service always followed up with any questions that we had. Moved from Pennsylvania to a 2-stop in Ohio (apartment and storage unit). The price was competitive, which is also a plus. I'd work with them again in the future.

Excellent Service.

If I could give Colonial Van Lines 0 stars, I would. Our move from South Carolina to New York was a complete disaster. Because our belongings had to go into storage while our house was being built, I was assured we would still have coverage beyond the standard 9-month period. However, once our items arrived in New York and were unloaded off the truck into storage by Colonial Van Lines, it was clear everything had been destroyed.

The movers in South Carolina arrived smelling of weed, with bloodshot eyes, and handled our belongings with total disregard. The damage included:
•A destroyed dining table
•A sleep number bed, with the mattress folded in half
•A broken China cabinet
•Two damaged TVs
•A ruined treadmill and exercise bike
•Smashed boxes and scratched antique furniture

When I tried to address the situation, I was passed from one person to another. Erick never followed up, and Aaron eventually told me they would offer only $500 for the extensive damage—then essentially told me “too bad, you signed a contract.”

Colonial Van Lines is NOT a company of their word. Their customer service is non-existent, and they take zero accountability. I wouldn’t recommend them to anyone. Stay far away.