Colonial Van Lines

I was told Colonial would be moving my mother directly, not a contractor or third party. That was a lie. 2 men showed up in a Penske truck, 6 hours late, the police came twice and I had to ask they finish the next morning. When they arrived yesterday, JR Trucking “crew lead” refused to unload the truck until I paid the FULL balance due and tried numerous times to threaten me that I would pay for him waiting 1:30 hours to unload the truck, when there is a 2 hour grace period. He told me, “pay the full amount now and I will give you a $200 discount. I need the money, I’m heading to Detroit next, and it’s the holidays.” This is akin to extortion. Holding customers “hostage,” is not a good way of doing business. Several of my mother’s items arrived damaged and broken. I am being charged for a “truck swap,” that was out of my control. The crew left garbage and boxes strewn across the lawn. No clean up. I was “nickeled and dimed,” at every turn. The lies, quotes, false promises that were sold to myself and my elderly mother only added to the stress of this move, when you and your company were supposed to make this a seamless experience. A 4K move quickly turned into a 7K move. All based on insane “calculations,” with no proof, no actual weight of truck/items, and placing cost cutting above customer. Colonial’s deceptive practice of contracting out their work to an inept, third party company, after promising Colonial would be the only company I would be dealing with, is a direct breach of contract and confidence. No respect for our time, our money, our requests, our property, or our business. Their Escalation Dept offered me $150 for “poor communication.” Completely unacceptable and unprofessional.

*I am updating this review to reflect the response from the Resolution Department at Colonial Van Lines. They worked hard to compensate me with financial restitution that was fair to both myself and their company. 5 stars to Donna and her team.

I was told Colonial would be moving my mother directly, not a contractor or third party. That was a lie. 2 men showed up in a Penske truck, 6 hours late, the police came twice and I had to ask they finish the next morning. When they arrived yesterday, JR Trucking “crew lead” refused to unload the truck until I paid the FULL balance due and tried numerous times to threaten me that I would pay for him waiting 1:30 hours to unload the truck, when there is a 2 hour grace period. He told me, “pay the full amount now and I will give you a $200 discount. I need the money, I’m heading to Detroit next, and it’s the holidays.” This is akin to extortion. Holding customers “hostage,” is not a good way of doing business. Several of my mother’s items arrived damaged and broken. I am being charged for a “truck swap,” that was out of my control. The crew left garbage and boxes strewn across the lawn. No clean up. I was “nickeled and dimed,” at every turn. The lies, quotes, false promises that were sold to myself and my elderly mother only added to the stress of this move, when you and your company were supposed to make this a seamless experience. A 4K move quickly turned into a 7K move. All based on insane “calculations,” with no proof, no actual weight of truck/items, and placing cost cutting above customer. Colonial’s deceptive practice of contracting out their work to an inept, third party company, after promising Colonial would be the only company I would be dealing with, is a direct breach of contract and confidence. No respect for our time, our money, our requests, our property, or our business. Their Escalation Dept offered me $150 for “poor communication.” Completely unacceptable and unprofessional.

*I am updating this review to reflect the response from the Resolution Department at Colonial Van Lines. They worked hard to compensate me with financial restitution that was fair to both myself and their company. 5 stars to Donna and her team.

The actual price is quite close to the estimated, and the delivery was fast.