Compass Self Storage

Very sweet ladies and clean and quiet environment and knowledgeable

I’ve been a long-time customer of Compass Self Storage in Pittsburgh, using it to store materials for my community arts organization. Unfortunately, my experience has drastically changed recently. The employees have become rude and unhelpful, and their customer service is incredibly lacking. The garage doors rarely function properly, and on one occasion, I had to navigate all the way around the facility to access my unit. During that visit, a small amount of paint spilled, and instead of assisting, the staff put a red lock on my door and held my materials hostage.

To make matters worse, they raised my rent by 40% without any explanation. This is both unethical and unprofessional, and I find it hard to believe that this is legal. I store materials in several states and have never dealt with such a lack of integrity or professionalism.

If you value your belongings and your peace of mind, I would highly recommend looking elsewhere. Your items are not safe here, and there’s a real risk that your credit card could be charged on a whim or your possessions could be held for no valid reason. We will certainly never return as customers, and I would strongly advise others to beware.

The two young ladies that helped were magnificent. Daja Erin