Connors Brothers Moving & Storage

I did not use conners bros.sorry can't comment

First, I asked in advance for 2, 24' wardrobe boxes. On the day of the move the movers knew nothing about this. They called the office and the owner showed up with 2 boxes, but they were 18' and more importantly the metal hanging bars were 24', making it very difficult to use them. I called the owner after he left my house to tell him this, but he said 'if this is the worse thing, things are going good.' Well problem was, it wasn't the worst thing. (Another mis-communication between the office and the drivers/movers was that the drivers/movers told me they would arrive at my new address in about 2 days. I said nope, they would be arriving the next day, per my conversation with the owner and the office woman.)

When they arrived at my new address 800 miles away, I thought everything was alright, and tipped the mover (and his girlfriend, who was the other mover) very well. After they left I thought I was missing a few boxes so I called the girlfriend, whose number they gave me. Sure enough the boxes were here, my mistake. During that conversation and before I found the boxes, I asked if they had gotten all of the boxes off of the truck. They said absolutely, they had gone through the truck and there were no more boxes.

The next morning she called me and said they found another box, which of course contradicts her statement that they searched the entire truck and there were no more boxes. They said it was a box of books and they would mail it to me. I said that would cost them a lot of money because it was very heavy, and I was concerned about damage, since it wasn't packed to be mailed. After a few minutes, since they had spent the night nearby, they decided they would come back and drop it off. They did so the next day.

It took me a few days to unpack before I realized I was missing a box of pots and pans for the kitchen. Considering their previous assertions and responses, I decided not to even bother to report it. By this time I was thoroughly frustrated with their service, and realized I had tipped them far too much.

Jose, Paul and John were extremely professional and went above and beyond to make sure my move went smoothly. I did a cross-town move and they handled it quickly and at a low rate.